Problem: The client reported that the German menu on their bilingual website stopped displaying, and only the English menu appears in both language versions. Solution: We recommended checking the translation of the menu IDs. This involves ensuring that the menu IDs are correctly translated to display the appropriate language version on each page. We advised the client to follow the steps in our documentation on translating menus, which can be found here: Translating Menus Documentation. Additionally, we suggested adding the necessary strings from the Admin texts Translation section, as this could resolve the issue of the menu not switching languages correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
The client is experiencing an issue where Page Title Background images are not appearing in the German version of their website after using WPML for translations.
Solution:
We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of your theme. 3) Open the English version of the page for editing and select the
*Copy*
option for the custom fields related to the images. 4) Apply these changes and update the page after making a minor edit to refresh the settings. 5) Update the translation. For more detailed guidance on translating custom fields, please visit Translating Custom Fields documentation.
Additionally, enable the Show "Multilingual Content Setup" meta box option in the WPML>>Settings page temporary for better management of multilingual content.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
The client was unable to see the footer on the German version of their website using WPML. The issue was related to the VamTam Builder which uses the Footer Template slug instead of the ID in theme options.
Solution:
We recommended translating the footer slug in the theme options via WPML>>String Translation. We confirmed that after making this change, the footer appeared as expected on the German version of the site. We advised the client to clear all types of caches if the issue persists after the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are translating texts to German using WPML, but after saving the translations, they do not appear on the webpage. Solution: Ensure that the translation is completed 100%. Look for a pencil icon next to the translated page in the WPML translation management dashboard. This icon indicates that the page is fully translated and should be visible on your site. If the issue persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue or seems outdated, please open a new support ticket at WPML support forum for further assistance.
