Problem: The client is unable to translate a listing on their website using the WPML translation editor. Instead of opening in the WPML editor, it reloads with an error or opens in the WordPress editor. This issue is specific to one listing, while others translate normally. Solution: 1. We recommended the client to cancel the existing translation job, make a minor change to the listing, and then resend it for translation. Detailed steps for this process can be found here: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ 2. After further investigation, it appeared to be a database issue. We duplicated the listing in both languages, which resolved the problem. 3. We provided a screen recording to demonstrate how to translate the page using the Advanced Translation Editor, which can be viewed here: https://go.screenpal.com/watch/cZjrDjV9Jkg
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client reported that after assigning 20,000 credits to their website and subsequently deleting and re-adding the site key, the credits did not appear in their WPML account. Solution: We conducted a thorough analysis and discovered that between the creation and removal of the site key, over 25,000 credits were used. This usage was confirmed through detailed logs. Therefore, no credits remained when the site key was deleted and re-added. We advised the client to review their Automatic Translation Usage Report for detailed information on credit usage, which can be accessed via WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. For further details, the client can refer to the documentation on Automatic Translation Invoices. Additionally, we provided a specific credits usage report available at Google Drive.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needed to transfer credits from an old domain (blue-heeler.de) to a new one (bh-relaunch.mathesconsulting.de) and the old domain was not visible on the WPML dashboard. Solution: We recommended that the client re-register the old domain (blue-heeler.de) in their WPML account dashboard. They could do this by visiting https://wpml.org/account/sites/. After re-registering the domain, the client was able to transfer the credits successfully.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The user is creating a custom plugin, there is an issue with the translation rendering on the WooCommerce checkout page. Initially, they're successfully displaying translated text using WPML. However, upon executing certain actions and filters, the page undergoes a re-rendering process, causing the translated text from the code snippets below to disappear, and the original text is displayed instead.
Solution: We restored the client's site on our localhost and identified the issue. We then updated the WPML plugins to the latest versions: WPML 4.6.10 and String Translation 3.2.11, which resolved the problem. We recommend the client to update their WPML plugins by navigating to Plugins > Add new > Commercial tab > Check for updates.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client was unable to find certain strings from the portfolio pages of the Hub theme in the WPML String Translation interface, even after using theme and plugin localization tools.
Solution: 1. We suggested enabling the "Look for strings while pages are rendered" option in WPML > String Translation, visiting the front end of the page where the string appears, and then searching for the string again in WPML > String Translation.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
