rogerP-18

Problem:
The client added a custom language and encountered an error stating that content in this language cannot be automatically translated unless mapped to a supported language.
Solution:
We recommend duplicating the content from English and Arabic to the respective custom language. It is important to understand that automatic translation is not possible when the original language and the target language are the same. To resolve this issue, you should map your custom secondary language to your site's default language. For detailed instructions, please refer to our documentation on Using Automatic Translation with Custom Languages.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum.

Problem:

Automatic Translation is taking so long time.

Solution:

Automatic translation may take time if you have a large site with a lot of content to translate. It can take up to a couple of hours. Please check our automatic translation guide.

https://wpml.org/documentation/automatic-translation/

If you are paying for the automatic translation with prepared credits (or credit you received from us), ensure that you didn't run out of credits for translations n your site.

https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If you use the Pay-as-you-go payment method, ensure you didn't hit our safety limits. You can read about it here.

https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#:~:text=Are%20there%20any%20limits%20on%20how%20much%20I%20can%20translate%3F