Problem: The client is experiencing an issue where the Contact Form on the Chinese (Simplified) page is displaying only the shortcode instead of the form itself, while other languages like Spanish are displaying correctly. Solution: 1) We recommend checking the shortcode on the Chinese page using the WordPress editor. Compare it with the English version to ensure that the main shortcode strings have not been translated. If they have, replace them with the original English shortcode.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: The client is experiencing an issue where the XLIFF file generated for translating ACF Field Group Theme Settings only displays labels but not the values. Solution: We recommend translating ACF Option pages using the top-bar language switcher as detailed in our documentation. ACF handles option pages differently from regular posts or pages. For more information, please visit Translating the ACF Options Page Custom Fields with WPML.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client needed clarification on various translation statuses in WPML and the functionality of certain options in the Actions Tab, specifically 'start batch sync' and 'get translation'. Solution: We explained the meanings of the translation statuses: - Completed - Needs update: The translation is complete, but the original content has been updated, necessitating an update to the translation. - In progress - Needs update: The translation is underway, but the original content has changed, requiring the translation to be updated. - Needs update: The original content has changed since the last translation, indicating that an update is needed. - Translation ready to download: The translation is complete and available for download, typically when using an external translation service. If you're experiencing issues with visibility or functionality of 'start batch sync' and 'get translation' options, it might be due to permissions or settings within your WPML configuration. We recommend checking your user roles and permissions.
If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have the latest versions of themes and plugins installed. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
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