Problem: The client was unable to transfer translation credits back to their WPML.org account after the key was deleted, and they received a notice about transferring credits without access. Solution: We identified that the issue usually occurs when WPML is not registered properly on the site. We confirmed the site from which the credits were stuck and proceeded to return 9099 credits back to the client's WPML.org account, which initially showed 70,000 credits. We asked the client to confirm if the credits were successfully transferred back.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the language switcher on your website. It works when logged into WordPress but fails in a fresh browser session. Additionally, the English homepage displays an error when not logged in. Solution: We recommend checking if the translated version of your homepage is set to 'Draft' status. Here are the steps to follow: 1. Go to Pages → All Pages. 2. Switch to the secondary language. 3. Edit the translated homepage using the native WordPress editor. 4. If the page is not published, go ahead and publish it. If you're still facing issues after these steps, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate products on your website, but the product options are missing on the translated version, making it impossible to order the product. Solution: 1. Edit the product in the default language. 2. Go to the attributes tab. 3. Make a minor edit and update the product. 4. Update the product's translation. 5. Clear the cache and check the product on the front end.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum.
Problem: The client is trying to connect the Google Product feed for Google Merchant Center with multiple language domains managed through WPML. The integration app provided by WooCommerce does not support multi-language/multi-domain configurations, and Google Merchant Center does not accept the translated products due to the different domains they are posted on. Solution: We recommend checking with the plugin provider or Google about configuring the product feed for multiple domains. You might need to register different accounts for each domain or use 2 property IDs as used in Google Tag Manager and Analytics for multi-domain setups. An alternative solution is to use the CTX Feed plugin, which can help generate different product feeds per language and domain. Additionally, creating individual feeds for each language and domain might be necessary, as WPML does not automatically handle this in a multi-domain per language setup.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client reported issues with translations on their checkout page. Specifically, 'free shipping' and 'order notes' were not displaying in English, despite correct translations being set in the backend. Solution: We recommended the client to navigate to WPML-> String Translation and enable the
Look for strings while pages are rendered
option. After enabling this, they should visit the English checkout page to verify if the translations appear correctly.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. Should the problem persist, please open a new support ticket for further assistance at WPML support forum.
Problem: You are trying to configure different footer widgets per language on your site. Specifically, you want 'Product Categories' to show translated categories, which currently do not display, and to customize the newsletter widget differently for each language. Solution: 1) To set up different widgets for each language, please follow the steps outlined in this guide: Translating Widgets. 2) To help us better understand your site configuration and assist you more efficiently, please provide your Debug information. You can find a detailed explanation on how to do this here: Provide Debug Information.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is setting up a multi-domain and URL language switch for their site, with different domains and language folders for each language. Solution: We explained that it is not possible to mix different language formats; the client must choose either a domain per language for all languages or a directory for language mode. However, using subdomains like fr.houseofcufflinks.eu and de.houseofcufflinks.eu is feasible under the separate domain option. For detailed guidance on setting up different domains per language, we recommend visiting this documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
