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Problem:
The client is trying to update their credits for automatic translation in WPML but encounters an issue where the credit count on the website is stuck at 98, despite having sufficient credits assigned. The website only offers a pay-as-you-go option without the ability to refresh the credit balance.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the site key by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to your site, go to Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists.
4. Click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link. It will generate a new key for your site, and you can also assign the credits using that popup.
6. Copy the key and paste it back into the input box and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Dieses Thema enthält 1 Antwort, hat 0 Stimmen.

Zuletzt aktualisiert von christianM-69 Vor 1 Woche, 1 Tag.

Assistiert von: Noman.

Verfasser Beiträge
Dezember 4, 2024 unter 4:15 pm #16477829

christianM-69

Hintergrund des Themas:
I am trying to update my credits for automatic translation in WPML. I have plenty of credits in my account and assigned to the page.

Die Symptome:
The credit count on the website is stuck at 98 credits, showing the message 'You are running out of prepaid credits'. I am only offered the pay-as-you-go option, with no possibility to refresh the credit balance assigned to the page. I even reconnected the site key to ensure everything is connected correctly.

Fragen:
Why is the credit count not refreshing?
How can I refresh the credit balance assigned to the page?

Dezember 4, 2024 unter 4:56 pm #16478142

Noman
Supporter

Sprachen: Englisch (English )

Zeitzone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I can see that you have tried to assign the 10000 credits to your site. This issue usually happens when the WPML is not registered properly on that site. Can you please try to follow these steps and see if this resolves the issue:

1. Please login to your wpml.org account and go to the Sites page:
https://wpml.org/account/sites/

2. Delete the versteckter Link site key by pressing the little trash icon and it will return the assigned credits to your WPML.org account as mentioned in this doc: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org

3. Login to versteckter Link site and go to the Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if that link exists.

4. Please click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link.
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key and paste it back to the input box and press the Register button.

Please let me know the results,
Thank you

Step 1 - unregister wpml.png
Step 2 - Register WPML.png
Step 3 - Get a key for this site.png
Dezember 5, 2024 unter 10:06 am #16480790

christianM-69

Thanks a lot, this way around it worked! 🙂