Problema: Il cliente ha bisogno di cambiare le intestazioni dell'account WPML sulla dashboard, incluso il nome utente visualizzato all'accesso. Soluzione: Per modificare il nome utente visualizzato sulla dashboard di WPML, puoi seguire questo link: Modifica il tuo profilo utente. Una volta aperto il link, troverai l'opzione per modificare il nome utente.
Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare gli argomenti noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problem: The client is dissatisfied with the WPML plugin and wants a full refund. Solution: We advised the client that they can request a refund through our automated process by visiting https://wpml.org/purchase/refunds/. Since they are within the 30-day refund period, they can claim it immediately without any questions. Additionally, we offered assistance to troubleshoot the issues they encountered, suggesting we start by checking their PHP version.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client, representing the French Institute of Greece, a non-profit organization, inquired about obtaining a discount or free license for the WPML Multilingual CMS. Solution: We advised the client to contact our team directly https://wpml.org/home/contact-us/contact-form/ for assistance regarding discounts or free licenses for non-profit organizations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
