Problem: The client purchased 40K credits via PayPal, but the credits did not appear in their account. Solution: We verified and confirmed that the credits were successfully added to the client's account. We asked the client to check and confirm if their account balance is now displaying correctly.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is facing financial difficulties and is unable to use a recently purchased plugin due to compatibility issues with the new version of Elementor. The client requested the cancellation of the plugin subscription renewal and a partial refund. Solution: We redirected the client's request to our billing team for further handling. However, the purchase was made well beyond our 30-day refund policy, and we do not issue partial refunds. We advised the client to switch to manual renewals to avoid automatic charges for the upcoming renewal period.
If this solution does not resolve your issue or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client purchased a service but cannot access it as the account shows as expired. Solution: If you're experiencing issues with accessing services after purchase due to an expired account status, we recommend the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the trash icon. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link and generate a new key. 6. Copy and paste the new key into the input box and press the Register button.
Please ensure to back up your database and website before proceeding with these steps.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was charged 293.33 euros and could not find the corresponding invoice. Solution: We sent the invoice to the client's account email. We also recommended checking the following documentation on where to find invoices: https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/ If the invoice is still not visible, we advised the client to contact us again for further investigation.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to access their WPML account on both Chrome and Safari browsers and needed to register a website urgently. Solution: We recommended the client to clear their browser's cache and cookies, which they had already done. After further investigation by our system team, it was identified that there was an issue with the client's account. Our team resolved the issue, and the client was then able to access the account and register their site at https://wpml.org/account/sites/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Проблема: Клиент столкнулся с проблемой, что изображения объектов недвижимости не отображаются на переведенных страницах. Решение: Мы обнаружили, что изображения фактически присутствовали в переводах, но не отображались из-за того, что секция слайдера, которая должна их выводить, не загружалась. В разделе WPML → Settings → Custom Fields Translation мы установили для пользовательских полей
local_pgpr_slider_type
и
local_pgpr_content_type
значение Copy. После этого обновили объекты недвижимости на языке оригинала, чтобы значения этих полей были скопированы в переводы. Это позволило корректно инициализировать и отобразить слайдер с изображениями на переведенных страницах.
Если данное решение не актуально для вашей ситуации или оно устарело, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: Sie haben festgestellt, dass eine Gebühr von 14,40 EUR auf Ihrer Kreditkarte belastet wurde, können jedoch keine zugehörige Rechnung finden. Solution: Wir haben derzeit einen höheren Server-Load, weshalb die Rechnungen noch nicht alle generiert wurden. Wir empfehlen Ihnen, Ihre Rechnung über diesen Link herunterzuladen: Rechnung herunterladen.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (bekannte Probleme) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problema: Il cliente desidera annullare il rinnovo dell'abbonamento a WPML e richiedere un rimborso. Soluzione: Se stai vivendo questa situazione, ti consigliamo di richiedere un rimborso visitando la pagina Politica di Rimborso di WPML.
Questa soluzione potrebbe non essere rilevante se le informazioni sono datate o non applicabili al tuo caso. Ti consigliamo di verificare eventuali problemi noti su problemi noti di WPML, controllare la versione della correzione permanente e assicurarti di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto visitando il forum di supporto WPML.
