Credits

Problem:
The client was trying to pay a EUR 100 block on PAYG for their site but encountered an issue where instead of providing a payment link, the process wiped their balance. They were concerned about being charged twice and how to continue with translations.
Solution:
We confirmed that the client was charged €99.98 for the usage of 194946 credits, which was an open amount that needed to be paid upon canceling the subscription. This charge was not a security limit but for actual credit usage. The subscription had been canceled multiple times, leading to confusion. The client was assured they had not been charged twice for the same thing. For future charges, the security payment made will be deducted from the total amount of used credits, and the client will only pay the difference. We advised the client to access reports about used credits at WPML > Translation Dashboard > Translation Tools.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client expressed dissatisfaction with WPML promoting automatic translation services, feeling pressured to use them instead of manual translation.
Solution:
If you're experiencing similar concerns and prefer manual translation, we recommend you follow these steps:
1) Navigate to WPML > Translation Dashboard and ensure the "Translate Everything automatically" option is turned off.
2) In the Advanced Translation Editor, access the settings at the top right and disable the option "Translate all content automatically when the editor is opened".
3) Go to WPML > Translation Tools > Automatic translation engines and disable all automatic translation engines.
4) Check WPML > Translation Tools > Who can use Automatic Translation? and ensure that no admin or translator is enabled for automatic translation.
These steps will help you avoid automatic translation and continue using manual methods. If this solution does not apply to your situation, or if it seems outdated, please check related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at WPML support forum.