Problem: The client reported that the Arabic version of their website was not displaying correctly after updating WPML plugins. Solution: 1. We advised the client to check and verify their WPML site registration key under Plugins → Add New Plugin → Commercial tab. 2. We suggested increasing the WordPress memory limit by adding the following code to the wp-config.php file:
3. We recommended deactivating the Slider Revolution plugin and any other related plugins to see if the issue resolves. 4. We created a staging site to further investigate the issue, where it was discovered that the problem was not with WPML but potentially with the Ave theme or incorrect HTML format.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client faced two issues: firstly, after removing the developer mode, it still appeared as a developer's site. Secondly, due to the premature deletion of the previous site, the client was unable to transfer credits to the new URL. Solution: 1. We advised the client to re-register WPML after changing the domain or domain provider by following these steps: - Visit https://wpml.org/de/account/websites/ - Remove the old site URL from the list. - Re-enter the new site URL to generate a new site key. - Click on "Show key" and copy it. - Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered, it should be unregistered first. - Verify at WPML > Support > Installer Support that the site is registered correctly by clicking "Check now". 2. Once the client completed the re-registration, we manually assigned the available credits to the new site.
If this solution does not resolve your issue or seems outdated, or if it's not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. Visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue with withdrawing credits from their WPML account, receiving the error message 'Unable to withdraw credits from wpml.org, please contact technical support.' This problem occurred after a recent update, and it is not related to a specific website but rather to an account setting. Solution: 1. We first checked for common causes such as PHP fatal errors or issues related to WooCommerce, which were not applicable in this case as the client confirmed there are no custom codes or WooCommerce products involved. 2. We then escalated the issue for a manual investigation of the backend, specifically looking into the client's WPML account status and credit allocation. 3. We advised the client to provide debug information from their site to further assist in resolving the issue. Instructions for obtaining this information can be found here: https://wpml.org/faq/provide-debug-information-faster-support/ 4. We recommended applying a solution that involves backend fixes or a manual organization unlock if a lock or sync desync is detected.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: Cannot use the automatic translation Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites/ 2. Remove the site entry associated with your website, if one exists. 3. On your website, navigate to Plugins → Add New → Commercial and click 'Unregister WPML from this site'. 4. Once the page reloads, click 'Register WPML'. You will see a prompt asking for a site key — click 'Get a key for this site'. 5. In your WPML account, follow the wizard to generate a new key and make sure to set it as a Production site. 6. Copy the new key and paste it into the Commercial tab on your website.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Si estás intentando reactivar la traducción automática en tu sitio y encuentras que la página de créditos no se carga, mostrando un mensaje de error que sugiere problemas de conexión o te pide contactar al soporte. Solución: 1. Intenta acceder a la página usando el modo privado/incógnito de tu navegador para descartar problemas con la caché o extensiones. 2. Limpia la caché de tu navegador y desactiva las extensiones que puedan interferir. 3. Revisa el registro de comunicaciones de WPML en WPML → Soporte para detalles de errores. 4. Aumenta el límite de memoria de WordPress en el archivo
wp-config.php
. 5. Desactiva temporalmente todos los plugins no relacionados con WPML para descartar conflictos de plugins. 6. Si el problema persiste y necesitas realizar un pago, normalmente recibirás un correo con la información de pago. Puedes acceder al pago a través de este enlace: https://invoice.stripe.com Recuerda que el procesamiento del pago puede tardar hasta 48 horas.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problema: El cliente ha comprado un paquete de créditos para realizar traducciones automáticas, pero no puede usarlos porque su sitio aparece como inactivo, aunque WPML está correctamente instalado. Solución: Para resolver este problema, es necesario activar el servicio de traducción automática en el sitio de WordPress para asegurar que WPML se conecte correctamente con nuestros servicios de traducción. Aquí están los pasos a seguir: 1. Accede al panel de administración de WordPress. 2. Navega a WPML → Translation Dashboard (o WPML → Translation Management si usas una versión anterior de WPML). 3. Haz clic en la pestaña Translation Tools. 4. Busca la sección para activar las traducciones automáticas.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You purchased credits and assigned them, but WPML still indicates that you have no credits, and this issue has occurred previously. Solution: We have confirmed with our administrative team that your recent invoice was for upgrading your account to the WPML Agency Subscription, which includes 90000 credits. These credits should appear in your account. Please check by navigating to WPML -> Translation Dashboard -> Tools to see if the credits are displayed there. If you do not see the credits, please inform us, and we can investigate further by requesting access to your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: Il cliente sta affrontando un problema di errore nella gestione crediti su quattro siti. Due siti mostrano un funzionamento corretto del sistema di traduzione, mentre gli altri due presentano problemi nonostante il tentativo di cancellare la registrazione e ricreare la chiave. Solution: Abbiamo verificato la chiave e identificato un problema di incongruenza con quella presente nel nostro sistema, il che impedisce l'attivazione corretta. Abbiamo passato il caso al nostro Second Tier per un'ulteriore analisi e risoluzione. Per tre dei siti, il problema è stato risolto sbloccando le chiavi. Per il quarto sito, non troviamo la chiave e richiediamo l'accesso per procedere ulteriormente.
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti per verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. Per assistenza ulteriore, visita il nostro forum di supporto.
