Problem: The client changed their website URL from flagland.be to flagland.fr and their WPML translation credits did not transfer to the new URL. Solution: We recommend following these steps to resolve the issue: 1. Go to your wpml.org account → Registered Sites and remove the existing site key for this website. 2. In your WordPress dashboard, go to Plugins → Add New → Commercial tab and click 'Unregister WPML from this site'. 3. Once the page reloads, click 'Register WPML'. When prompted, choose 'Get a key for this site'. 4. In your wpml.org account, complete the site key wizard and make sure to set the site type to Production. 5. Copy the newly generated site key and paste it into the Commercial tab in your WordPress dashboard. 6. Finally, go back to wpml.org and reassign your automatic translation credits to the new site key. The credits should be available again and can be reassigned.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to add credits in the 'Manage Credits' section of their WPML account for the site https://stiels.health, and the automatic translation cannot be activated. Additionally, the developer site appears twice in the account. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites and remove the problematic website from the list. 2. Add the website again and copy the newly generated key. 3. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2. After completing these steps, try assigning credits or using the Pay as You Go option.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to purchase translation credits due to a message stating 'There are no websites registered on your account' despite having registered the site. Solution: We recommended the client to register the site with a new key without needing to reinstall or reconfigure WPML. This involves going to Plugins -> Add new -> Commercial tab -> Remove the actual key and generate a new one. If the problem persists, we suggested escalating the issue by providing access credentials securely for further investigation by our second-tier support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket here.
