Problem: The client is experiencing issues with conditional logic in Divi's contact forms not functioning in languages other than the default (French). Specifically, conditional questions that should appear based on previous selections do not appear in German and English translations. Solution: 1. Navigate to WPML -> Languages. 2. Scroll down to the 'Language filtering for AJAX operations' section. 3. Check the option 'Store a language cookie to support language filtering for AJAX' and click the Save button. This should resolve the issue. For more details on this setting, visit Enabling language cookie to support AJAX filtering. Additionally, if you need to reapply conditional logic in translated pages: - Open the translated page in the Divi editor. - Reapply the conditions without changing or translating the names, just reapply the conditions. - Save the page. Please note that if you retranslate the page using the Advanced Translation Editor (ATE), you will need to repeat this process.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to see updates made to the Glossary on their site's pages and could not find the update button in their dashboard as mentioned in the WPML documentation. Solution: 1. We advised the client to update the translation after making changes to the Glossary. This involves taking a backup of the site and database, then navigating to Plugins > Add new > Commercial and clicking "Check for WPML Updates". The latest version of WPML includes an option to "Update the translations" after edits to the Glossary. More details can be found here: Updating Translations. 2. We recommended increasing the WordPress memory limit to at least 128MB, which is a minimum requirement. This can be done by adding the following code to the wp-config.php file:
This code should be placed above the line that says /* That's all, stop editing! Happy blogging. */. 3. We instructed the client to remove redundant memory limit definitions from the wp-config.php file to ensure the correct setting is loaded.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
