Problem: The client was experiencing an issue where the Testimonials element in Elementor displayed both English and Portuguese languages on the front page instead of showing the correct language translations for each site version. Solution: We investigated the issue by confirming the WPML settings and testing the site in a minimal environment. We identified that the issue was with the 'Testimonial Card' Elementor element provided by the Grand Tour Theme Elements for Elementor plugin. We resolved the issue by modifying the code in the plugin. Specifically, we added
'suppress_filters' => false
to the query arguments in the file at wp-content/plugins/grandtour-elementor/templates/testimonial-card/index.php. We also recommended that the client contact the theme author to incorporate this modification for future updates and consider joining the WPML Go Global Program (https://wpml.org/documentation/theme-compatibility/go-global-program/).
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site under development and trying to translate sections of your Elementor pages using WPML. Some parts of your Elementor pages are not translating, and you are unable to get the XML file for translation. Solution: We recommend the following steps to resolve the issue: 1. Add the following XML in WPML >> Settings > Custom XML Configuration section:
2. Make a small change in the default language page title to reload the translation and press the Update button. 3. Remove the change made in step 2 and press the Update button again. 4. Click on the secondary language icon to open up the page in Advanced Translation Editor and add the translation. If the issue persists, you might need to implement a workaround for a known issue with Elementor tabs not displaying translated templates correctly. Follow the steps outlined in this errata: https://wpml.org/errata/exclusive-addons-elementor-tabs-widget-does-not-display-the-elementor-template-translation/ If these solutions do not resolve your issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where product options added by 'Bopo - WooCommerce Product Bundle Builder Premium' plugin, from the Arabic single product page do not appear on the checkout page when using WooCommerce Multilingual & Multicurrency with the WPML plugin.
Solution: We have identified that the plugin 'Bopo - WooCommerce Product Bundle Builder Premium' and the theme 'Enzy' are not compatible with WPML. Unfortunately, none of the plugins from VillaTheme are currently compatible with WPML. We recommend contacting the plugin and theme authors and asking them to join the WPML’s Go Global program to ensure compatibility. You can find more information about this program and encourage your theme/plugin provider to participate here: Go Global program.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: You are trying to translate your site using WPML, but on some pages, most of the content is missing from the translator. This issue occurs because you are using an unofficially compatible theme that adds custom page builder widgets, which are not registered with WPML. Solution: To resolve this, you have two main options: 1. Request the theme author to join our GoGlobal program so we can collaborate to make the theme fully compatible with WPML. 2. Manually add support for the custom widgets by following the instructions in our documentation on how to register page builder widgets for translation. Additionally, if you are using Elementor in your default language, ensure to use the same page builder for the second language to maintain consistency in the translation process. You can find more details on using different translation editors for different pages here.
If these solutions do not apply because they are outdated or not suitable for your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is trying to translate the footer of their website using WPML, but the translated footer does not appear. Solution: We noticed that the footer is generated from the 'wdt_footers' post type and assigned using the footer meta box inside the page edit screen. It seems there might be a compatibility issue between the 'Neytri' theme and WPML, as this theme is not listed in our verified compatibility theme list (verified compatibility theme list). We recommend contacting the theme author to inquire about compatibility fixes or to encourage them to join our Go Global Program (Go Global Program). Alternatively, you could:
Create the footer using the Elementor Pro plugin from the Templates >> Theme builder page and display it on any or all pages using conditions. More details can be found here: Elementor header-footer builder.
Open the default language page in Edit mode, disable the WPML Translation Editor from the Languages metabox, open the secondary language page in the default WP Editor, select the correct language Footer from the Footer metabox, and press the Update button. More details can be found here: using different translation editors.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues (known issues), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
