Problem: You are trying to translate content on a custom post using WPML, but the translations for Chinese traditional/simplified are not creating the associated localized pages. The translations appear stuck at 100% without generating localized pages, and error logs indicate issues with 'XLIFF Server Communication: The xliff file could not be read.' Solution: We discovered that the issue might be related to your theme or the files in the mu-plugins folder. To troubleshoot, try translating the content using a different theme on a local development site to see if the issue persists. If the problem is resolved with a different theme, the issue likely lies within your current theme or the mu-plugins files. If you are not the developer of the custom theme, we recommend contacting the theme author to investigate what might be preventing the translations from completing.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where the product image gallery was not displaying correctly on translated pages using Beaver Builder and Astra. This problem persisted even after updating core, plugins, and themes, and following media translation updates. Solution: We recommended the client to try the following steps: 1. Add an image to each gallery and save the changes. 2. Delete the image and save again. 3. Clear the Beaver Builder cache via Settings > Beaver Builder > Tools. This sequence of actions helped reset the display of the correct images in the product gallery.
If you're experiencing a similar issue, we recommend trying these steps. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to save changes when translating the custom post type 'Accommodation' into Greek on their website using WPML. The issue does not replicate on a demo site, suggesting it might be specific to the client's live environment. Solution: 1. Verify the 'Post Types Translation' settings in WPML to ensure they are configured correctly. 2. Check for any redirection issues that might be occurring on the live site, particularly involving hosting or Cloudflare. This can be done by contacting the hosting or Cloudflare support to investigate potential redirections. 3. Test the site in a minimal environment: - Deactivate all plugins except for WPML and any necessary Soho theme addon plugins. - Switch to the main theme if currently using a child theme. - IMPORTANT: Ensure to back up the database and website before making these changes. If these steps do not resolve the issue, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum at https://wpml.org/forums/forum/english-support/.
