Not WPML issue

Problem:
If you're experiencing issues where non-existent translations still appear in the WPML String Translations list under Yoast SEO, this might be due to these strings not being deleted from the database.
Solution:
We recommend checking the WPML-> String Translations-> Admin Texts screen to see if the strings are still present there. If they are, it indicates that Yoast SEO has not removed these strings from the database, and they will continue to appear in the list. This behavior is expected if the strings are still listed in your _options table, as WPML displays all strings that are present in this table.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
You are trying to translate a page on your website and encounter an error message: 'Someone is already rating this translation. Please try again later.' even though you are the only one working on the website.
Solution:
If you're experiencing this issue, we recommend you try clearing your cache as this resolved the problem for the client.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket.

Problem:
The client was unable to edit or add images to translated products using Advanced Custom Fields (ACF) with WPML. The images appeared on the translated product, but the edit/remove functions were not available, and the 'add image' button did not appear.
Solution:
The issue was not related to WPML but was caused by outdated PHP code in the template that defined the ACF field group and its settings. This outdated code interfered with newer versions of ACF, preventing several UI elements from loading properly. The client resolved the problem by removing this outdated PHP code, restoring functionality to the UI elements.

If you're experiencing similar issues, we recommend checking for any outdated code or settings in your templates that might affect ACF's functionality. Additionally, ensure that your theme and other plugins are not causing conflicts. You can do this by switching to a default WordPress theme like TwentyTwenty-Four and deactivating all plugins except for WPML and ACF. If the problem persists, activate the plugins one by one to identify the culprit.

Please remember to back up your site before making any changes. If your site is live, consider performing these checks in a staging environment.

If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us here.

Problem:

After migrating from a staging site to a test site, most of the text displays incorrectly, showing special characters and question marks. Additionally, the media section shows blank images, though the images exist.

Solution:

If you're experiencing issues with special characters and question marks after migration, it's likely due to the database collation setting. We recommend changing your database collation to either utf8mb4_unicode_ci or utf8mb4_unicode_520_ci to support non-Latin characters properly. Before making changes, ensure you back up your site fully. You can run the following SQL query for each table:

ALTER TABLE your_table_name CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci;

For example:

ALTER TABLE wp_posts CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci;

This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problema:
Il cliente ha un multisite con WPML attivo solo in due siti. Vuole cambiare la chiave di licenza solo per uno di questi siti, ma non trova l'opzione per farlo dalla pagina 'Add new plugin'.
Soluzione:
Se stai riscontrando lo stesso problema, ti informiamo che la chiave di licenza in un ambiente multisite è gestita a livello di network e non è possibile associare un singolo sottosito a un account WPML diverso. Pertanto, non è possibile cambiare la chiave di licenza solo per uno dei siti in un network multisite.

Se questa soluzione non risolve il tuo problema o se ritieni che le informazioni siano obsolete, ti invitiamo a verificare i problemi noti e a confermare che hai installato le versioni più recenti dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto sul forum di supporto WPML.