Problem: If you're trying to translate the content of the "Divi Pixel FAQ" module and can't find the strings anywhere, we recommend following these steps. Solution: 1. Navigate to WPML >> Settings > Post Types Translation. 2. Set the FAQ or “dipi_faq” post type to "Translatable - only show translated items". 3. You should now be able to translate the FAQ post type posts as normal posts/pages. For more details, check out our documentation on translating custom posts. If the issue persists, please add the debug report in the Debug Information box. You can find instructions on how to provide this information here: provide debug information for faster support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was trying to translate the primary menu from Italian to English and encountered an issue where the English pages were showing the Italian primary menu, despite following a forum procedure.
Solution: 1. We recommended checking the steps in our documentation on translating menus to ensure all were followed correctly. 2. We requested temporary access to the site to investigate the issue further. 3. Upon review, we found that the client was using very outdated versions of WPML and its add-ons, which could pose security risks and compatibility issues. 4. We advised the client to update to the latest versions of WPML and its add-ons, which can be found under their WPML.org account at WPML Downloads. 5. We noted that there was no existing translation for the menu and provided documentation on how to translate menus manually with WPML at Translating Menus Manually.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
