Problem: The client is unable to use their automatic translation credits on a new site after deleting the site key for an old site. The credits did not return to the account's pool and appear to be stuck due to a known synchronization bug. The client also inquired about completely removing the old site and assigning tokens to the new site for automatic translation to work correctly. Solution: We recommend the following steps to resolve the issues: 1. Go to your website, navigate to Plugins -> Add New -> Commercial, and click the 'unregister' link to unregister WPML. 2. Visit https://wpml.org/account/sites/ and delete the existing site key. 3. Return to Plugins -> Add New -> Commercial on your website and click the 'register' link to register your new site. If you encounter further issues or the problem persists, we advise opening a new support ticket for quick assistance. You can do this at https://wpml.org/forums/forum/english-support/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
