Problem: The client is experiencing issues with translating links in ATE (Advanced Translation Editor) where the link translation does not save and defaults to the current page. This issue persists despite following previous support advice, including updating plugins and themes, making minor changes to the original page, and using the 'Translate Link Targets' feature.
Solution: We recommend maintaining consistency in the editing tool used for translations to avoid synchronization issues. If you start translating with ATE, continue using ATE for all subsequent edits and updates. Conversely, if the initial translation was done directly on the site using a page builder or WordPress editor, continue using that method. Always make changes in the default language first, then use ATE to update the translation. Avoid mixing editors as it leads to failed synchronization and potential loss of translations. If you edited the translation directly on your site and then tried to edit it in ATE, ATE would not recognize your changes, leading to overwriting when ATE syncs back to your site.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Messages from the Chinese and Dutch versions of the translated contact form are landing in the spam folder.
Solution: If you're experiencing issues with messages from certain language versions of your contact form landing in the spam folder, we recommend checking with your email service provider to ensure proper email authentication is in place. Specifically, verify the DNS, SPF, and DKIM records. Proper configuration of these settings should prevent emails from being incorrectly flagged as spam. For more information on these settings, you can refer to the following articles:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing multiple issues with their translated live pages, including non-updating links, sliders, and WooCommerce product details on translated pages. Additionally, some translated pages require multiple saves to update the displayed text. Solution: We recommend the following steps to address these issues: 1. Make a full backup of your website. 2. Switch to the Twenty Twenty-One theme. 3. Deactivate all plugins. 4. Navigate to WPML > Support > Troubleshooting, select "Product" from the drop-down list, and click on "Synchronize posts taxonomies". 5. Delete the problematic product (e.g., PADI Rescue Diver). 6. Switch back to your original theme (Divi Child). 7. Reactivate all plugins. 8. Recreate the product and its translations.
This process aims to resolve specific issues tied to the product that may not occur with newly created products. If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You might be facing issues where: 1. When booking a product and being redirected to the check-in page, the page stops working, but only on the translated pages. 2. Text and links are not updating on some pages. 3. Translators have to save and complete the translated page multiple times before the translations are saved. Solution: For the first issue regarding the checkout page, we were unable to reproduce the error. We tested by adding a product to the cart and proceeding to checkout in both German and Thai without encountering any errors. We recommend you verify this on your end and check if the issue persists. If it does, please provide specific steps on how you can reproduce this issue so we can further assist. For the second and third issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If these solutions do not resolve your issues or if they seem outdated or irrelevant to your case, we highly recommend opening a new support ticket. You can do so at WPML support forum.
Problem: The client is experiencing several issues: 1. Translated check-in pages stop working after booking a product. 2. Text and links are not updating on some pages. 3. Translators need to save translated pages multiple times for changes to take effect. Solution: We recommend the following steps to resolve these issues: 1. Ensure all plugins and themes are updated to the latest versions. 2. Make a minor edit to the original page (e.g., add a blank space) and save it. 3. Update all translations by adding any missing translations and saving again. 4. Navigate to WPML > Settings and click on Translate Link Targets. After following these steps, check the pages again to ensure everything displays correctly in the translated versions.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: If you're experiencing issues with the YITH WooCommerce Deposits / Down Payments plugin where the product translations are using the default deposit value and ignoring additional Deposit Rules, this might be due to a compatibility issue with WPML. Solution: We recommend testing the plugin in an isolated environment to confirm if it's a compatibility issue. You can set up a minimal test by installing the YITH WooCommerce Deposits / Down Payments plugin, creating a product, and setting a deposit rule. If confirmed that the plugin is incompatible with WPML, there are two alternatives: 1. Invite the plugin author to join our Go Global Program so we can collaborate to make the plugin fully translatable. 2. Check our list of compatible plugins to find suitable alternatives.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was experiencing an issue where the logo image was missing from the secondary language menus in Ubermenu. Solution: We resolved this by identifying that it was not a bug but a misconfiguration. If you're experiencing this, we recommend you try the following steps: 1. Ensure you have a full backup of your website. 2. Navigate to Appearance > Menus. 3. Select the desired language from the dropdown above the pages list on the left. 4. Add the 'Home' page item as the first item on the menu. 5. Hover over the menu item and click on 'Uber settings'. 6. Go to the images tab and add the image as you did in the English menu. Make sure to select the correct menu for these changes. For additional guidance on Menu synchronization and translation, visit Translating Menus documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
