Problem: The client faced two issues with WPForms translations: 1. A specific sentence in the form locker was not appearing for translation. 2. A field value translated in the form preview reverted to English in the email notifications.
Solution: For the first issue, we suggested checking the WPML documentation on translating WPForms locker addon messages and making adjustments to the
wpml-config.xml
file. After updating the file, the missing string appeared, and the client was able to translate it into various languages. For the second issue, after re-editing the string with no success initially, adjustments were made to the
wpml-config.xml
file, which resolved the problem. The client confirmed that the translation was successful and planned final testing.
If you're experiencing similar issues, we recommend trying the steps mentioned above. However, if these solutions do not resolve your problem, or if they seem outdated, please visit our known issues page, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: The client needed help with editing language files, updating a home page login widget, and ensuring translated notification emails from WPForms are received correctly by end users. Solution: 1. For editing language files, we confirmed that the method previously discussed is correct. 2. To update the home page login widget and ensure it reflects the latest translations, follow the general translation guidelines provided here: Creating Multilingual Forms using WPForms and WPML. 3. Regarding the WPForms notification emails, ensure all fields are translated as shown in the WPML documentation. If fields are left untranslated, they will not display in the target language. 4. We discussed the benefits of switching to the Advanced Translation Editor for easier management and future translations. More information can be found here: Switching from Classic to Advanced Translation Editor. 5. It is essential to complete all translations in the Advanced Translation Editor to ensure all content displays correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client needs to translate the redirect URL of a WPForm but cannot find that URL in the WPML translation editor. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure that you have installed our add-on, WPForms Multilingual. For more details, visit Creating Multilingual Forms using WPForms and WPML. 2. Navigate to WPML > Translation Management and send the form for translation. 3. When editing the translation in our Advanced Translation Editor (ATE), remember that links are hidden by default. Use the search bar at the top left and enter "http" to view all links. You should now see the redirection URL and be able to translate it.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is trying to customize the language switcher to use an icon and display languages below the icon but is unable to add the image/icon in CSS. Solution: We recommend using the CSS background property to display the icon in the language switcher. Here is an example of CSS that can be used:
If this solution does not resolve your issue, please provide a debug report in the Debug Information box. You can find instructions on how to do this here: Provide Debug Information for Faster Support.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML Support Forum.
