Problem: The client was experiencing issues after translating taxonomies using WPML, including the creation of an unwanted directory in Italian.
Solution: We explained that the 'General' type directory is a default feature from the Directorist plugin and cannot be deleted. This information is available in the Directorist documentation: Directorist documentation.
We also clarified that the Italian directory might have been created because WPML was initially set to Italian, but this should not cause issues if the directory type is not being used.
If you're experiencing similar issues, we recommend checking the documentation for the plugin you're using and ensuring that WPML was set up correctly. If you need to un-translate taxonomies to troubleshoot, you can do so by going to the WPML translation management and selecting the taxonomies you wish to revert.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us: WPML support forum.
Problem: After translating taxonomies for categories, listing directory, and events categories, selecting the second language results in all pages being blank. Solution: We have identified that the issue is related to the custom code in your child theme. We recommend consulting with the developer who added the custom code, as we are unable to provide support for custom code according to our support policy. When we tested with the parent theme, everything worked correctly, indicating that the problem lies within the child theme's customizations.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
