Problem: You are trying to translate images in WPML and facing an issue where the translated images are saved in the backend but do not appear on the frontend of your website. Solution: We recommend going to Avada > Options, changing the language in the top admin bar to "All languages", and then clicking "Save changes" at the end of the page. This action will synchronize the theme options across all languages, which should resolve the issue with the images not displaying on the frontend. For detailed guidance, please refer to our documentation on setting theme options for languages in Avada: https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/how-to-set-theme-options-for-languages-in-avada/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client inquired about the management and benefits of automatic translation credits when transferring a WPML account to their client, including whether the end-user would receive free credits and if there would be a referral commission for credit purchases. Solution: We clarified that end users with transferred accounts have full access to WPML's automatic translation features, which include purchasing and assigning credits, and opting for pay-as-you-go for site content translation. However, unlike other WPML accounts, transferred end-user accounts do not receive free automatic translation credits upon renewal and are not eligible for commissions from credit purchases. They do receive a €20 credit on yearly account renewals. For more details, you can visit the following links:
If this solution does not fully address your issue, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
