LukaszW-13

Problem:
The client experienced issues with WPML on their development site after changing the site address multiple times. Although they used 500,000 credits for translations, the content on the current site was not translated, and the automatic translation usage reports still showed translations for the old site address.
Solution:
We explained that the translation process might not have completed on one of the development environments before the site was moved. Translations are stored in the database, so ensuring that translation jobs finish and save into the database before migrating the site is crucial. For site migration, we recommended using the Duplicator plugin, which helps with the URL-replacing process during migrations. Detailed documentation and a tutorial on using Duplicator can be found at https://snapcreek.com/duplicator/docs/ and https://www.youtube.com/watch?v=3YDQ3Ey_2wY. After migration, it's important to register WPML on the new site and update the site key by following the steps provided in our documentation at https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/. Unfortunately, we cannot refund translation credits that have already been used, as stated in our refund policy at https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#refunds-for-automatic-translation-credits.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.