Problem: You are developing a site using WPML for translations and encountering issues where translated pages do not display the correct layout, style, or theme, particularly in the English version. This problem persists even after clearing the cache with WP-ROCKET. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML -> Settings -> Custom Fields Translation. 2. Click on 'Show system fields'. 3. Look for any items named with 'css', 'style', or 'styling'. 4. Set these items to 'Copy' or 'Copy Once' if they are not already set. 5. Make a minor modification to the main language version of the home page (even an extra space is sufficient) and save. 6. Edit the translation using the WPML Advanced Translation Editor and save it. Check if the styling appears correctly in the second language after these adjustments. If this does not resolve the issue, it might be necessary to provide temporary access (wp-admin and FTP) to your site for further investigation. Ensure you back up your site files and database before providing access. For more details on privacy and security, please visit: our privacy and security policy.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client attempted to change the URL format on their WordPress website to differentiate between languages (e.g., https://www.example.com/fr/ for French and https://www.example.com/en/ for English), but encountered an issue where changing the URL would always redirect to the homepage of the default language. Solution: We recommended the client to check for potential conflicts with other plugins by following these steps: 1. Deactivate all plugins except for WPML CMS. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. This process helps determine if another plugin or the theme is causing the issue with the URL format. We also advised the client to back up their database before performing these tests.
If the problem persists or if this solution is not applicable due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
