Problem: If you're experiencing issues where product category images are not the same height across different language versions of your site, it might be due to custom CSS not being applied to the translated template. Solution: We recommend checking your default language category template for any custom CSS. If found, ensure this CSS is also added to the translated templates. Alternatively, for better management and consistency, add your custom CSS in a centralized location such as Elementor > Custom code, or Appearance > Customize > Additional CSS. Here is an example of CSS that you might need to apply:
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.woocommerce ul.products li.product-category a img {<br /> width: 300; /* Ensures the image fills the container width */<br /> height: auto; /* Adjusts height to maintain aspect ratio if needed */<br /> aspect-ratio: 1 / 1; /* Forces a square format */<br /> object-fit: cover; /* Crops the image without distortion */<br />}
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You updated the price of some products on your website, but the updated price is not reflected in all languages, causing a mix of old and new prices in the translations. Solution: 1. Ensure you have a backup of your staging database. 2. Access your staging site database via phpMyAdmin. 3. Navigate to the SQL tab and execute the following SQL command:
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DELETEFROM wp_postmeta WHERE meta_key IN ('_price', '_regular_price') AND meta_id NOT IN ( SELECT max_id FROM ( SELECT MAX(meta_id) asmax_id FROM wp_postmeta WHERE meta_key IN ('_price', '_regular_price') GROUP BY post_id, meta_key ) AS keepers );
4. After running the SQL command, re-save the product to check if the issue persists. If you are unsure about performing these steps, consider asking your hosting support for assistance or contact us for further help.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problème : Le client rencontre des problèmes avec l'affichage des frais de port flat rate dans différentes langues sur son site WooCommerce. Les frais de port ne s'affichent pas correctement pour les langues traduites, et certaines options comme Follow Me et Track & Trace ne s'ajoutent pas correctement au tarif standard dans les langues autres que l'anglais.
Solution : Nous avons identifié que le problème était lié à une mauvaise synchronisation des méthodes d'expédition entre les différentes langues. Pour résoudre ce problème, nous avons suggéré de vérifier et de configurer les champs de coûts pour toutes les classes de livraison dans toutes les langues et zones de livraison via l'interface d'administration de WordPress. De plus, il est important de s'assurer que les champs suivants soient configurés pour être « copiés » dans WPML > Paramètres > Traduction des champs personnalisés :
wc_sc_shipping_method_ids
taxe d'expédition de la commande
commande_expédition
Expédition
méthode_d'expédition_wafs
_wafs_shipping_method_conditions
Et sous Taxonomies Translation, configurer l'option pour les classes d'expédition afin que WPML utilise la classe d'origine si la classe n'est pas traduite.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum de support.
Problème : Le client utilise le plugin YITH WooCommerce Gift Cards sur un site WordPress multilingue géré par WPML. Malgré la traduction du contenu des cartes et des emails, ceux-ci sont envoyés uniquement en anglais, quelle que soit la langue choisie par l'acheteur lors du checkout. Solution : Nous avons identifié que le plugin YITH WooCommerce Gift Cards n'est pas actuellement compatible avec WPML, car il n'utilise pas notre API pour les emails. Nous avons suggéré au client de contacter le support de YITH pour demander une mise à jour pour la compatibilité. En attendant, nous avons proposé une alternative compatible avec WPML, le plugin WebToffee WooCommerce Gift Cards, disponible ici : https://wpml.org/plugin/webtoffee-woocommerce-gift-cards/. Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum : https://wpml.org/fr/forums/forum/support-en-francais/.
Problème : Si vous avez mis à jour les tarifs dans votre WooCommerce en anglais et que vous constatez que les prix ne sont pas synchronisés dans les autres langues, cela pourrait être dû à la configuration de la traduction des champs spécifiques du plugin tiers utilisé. Solution : Nous vous recommandons de changer la préférence de traduction du champ "gift card amounts" à "COPY" pour permettre la synchronisation des prix dans toutes les langues. .
Si cette solution ne s'applique pas à votre cas ou semble obsolète, ou si vous rencontrez d'autres problèmes, n'hésitez pas à ouvrir un nouveau ticket de support. Nous vous recommandons également de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version des correctifs permanents, et de confirmer que vous avez installé les dernières versions des thèmes et plugins.
Problem: If you're experiencing inconsistent shipping costs when a customer switches languages on the checkout page, this could be due to settings not being properly synchronized across different languages. Solution: First, we recommend checking your shipping settings to ensure they are correctly configured and translated for each language. You can do this by navigating to your WordPress admin area and adjusting the settings under WooCommerce > Settings > Shipping. If the issue persists, try clearing your cache or using a different browser to see if the changes reflect correctly.
If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face problems, please open a new support ticket at WPML support forum for further assistance.
Problem: When a visitor clicks on a link or wants to change the language on your site, they encounter an 'Internal Server Error'. This error indicates a server misconfiguration which could be related to the .htaccess file. Solution: We recommend checking if a plugin is causing the .htaccess file to be overwritten. You can find detailed steps on how to identify and fix this issue here: Identify and Fix .htaccess Overwrite Issue. After applying the workaround, it is crucial to flush your permalinks to ensure the changes take effect. Instructions on how to flush permalinks can be found here: Flush Permalinks.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where the language switcher in the header was not responsive on mobile devices, but only from the home page. The problem was consistent across all four languages.
Solution: We identified that the section following the language switcher had a higher z-index, causing the language switcher to fall behind it and become unclickable on mobile devices. To fix this, we advised the client to: 1. Access the Header template in the Elementor editor. 2. Assign a
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z-index
value of '1' to the section containing the language switcher shortcode. Additionally, we provided the following CSS to apply:
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
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