Patrick

Problem:
If you're experiencing issues where product category images are not the same height across different language versions of your site, it might be due to custom CSS not being applied to the translated template.
Solution:
We recommend checking your default language category template for any custom CSS. If found, ensure this CSS is also added to the translated templates. Alternatively, for better management and consistency, add your custom CSS in a centralized location such as Elementor > Custom code, or Appearance > Customize > Additional CSS. Here is an example of CSS that you might need to apply:

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problème :
Le client rencontre des problèmes avec l'affichage des frais de port flat rate dans différentes langues sur son site WooCommerce. Les frais de port ne s'affichent pas correctement pour les langues traduites, et certaines options comme Follow Me et Track & Trace ne s'ajoutent pas correctement au tarif standard dans les langues autres que l'anglais.

Solution :
Nous avons identifié que le problème était lié à une mauvaise synchronisation des méthodes d'expédition entre les différentes langues. Pour résoudre ce problème, nous avons suggéré de vérifier et de configurer les champs de coûts pour toutes les classes de livraison dans toutes les langues et zones de livraison via l'interface d'administration de WordPress. De plus, il est important de s'assurer que les champs suivants soient configurés pour être « copiés » dans WPML > Paramètres > Traduction des champs personnalisés :

• wc_sc_shipping_method_ids
• taxe d'expédition de la commande
• commande_expédition
• Expédition
• méthode_d'expédition_wafs
• _wafs_shipping_method_conditions

Et sous Taxonomies Translation, configurer l'option pour les classes d'expédition afin que WPML utilise la classe d'origine si la classe n'est pas traduite.

Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum de support.

Problem:
If you're experiencing inconsistent shipping costs when a customer switches languages on the checkout page, this could be due to settings not being properly synchronized across different languages.
Solution:
First, we recommend checking your shipping settings to ensure they are correctly configured and translated for each language. You can do this by navigating to your WordPress admin area and adjusting the settings under WooCommerce > Settings > Shipping. If the issue persists, try clearing your cache or using a different browser to see if the changes reflect correctly.

If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face problems, please open a new support ticket at WPML support forum for further assistance.

Problem:
If you're experiencing issues with translating an Elementor "upsells" widget that only appears in the default language (English) and shows up empty in other languages, it's likely because the upsell products themselves have not been translated.
Solution:
First, ensure that all upsell products added in the original version are translated into the secondary language. If the upsell products were translated after the main product, you need to update the original product and then update its translation to ensure the translated upsell products are linked correctly.
Alternatively, you can bulk select and update products to copy the Upsell information to the translations. For guidance on bulk editing products, please see this documentation: https://woo.com/document/bulk-editing-products/
Additionally, you can try synchronizing the products by going to WPML > Support > Troubleshooting, selecting "Product" from the dropdown under "Cleanup", and clicking on "Synchronize Post Taxonomies".

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance. You can do so here: WPML support forum.