Problem: The client was attempting to import a glossary via WPML into their site but encountered an error. The main issues were related to the CSV file format, specifically incorrect headers, special characters, and possibly incorrect file encoding.
Solution: We advised the client to ensure the CSV file was properly formatted before import. Here are the steps we recommended: 1. Ensure the CSV headers match the language codes (e.g., EN, EN_US) and include a 'Description' column if used. 2. Verify that each row contains the term in the default language and that other language columns are filled or left empty if no translation is available. 3. Save the file as CSV UTF-8 to avoid encoding issues. 4. Remove any extra spaces, line breaks, or special characters from the headers and cells. 5. Use the 'Export glossary' function in WPML to download a correctly formatted CSV file as a template. 6. Re-import the glossary via WPML → Translation Dashboard → Translation Tools → Glossary → Import glossary.
If these steps do not resolve the issue, we recommend opening a new support ticket for further assistance. It's also advisable to check the related known issues and ensure all themes and plugins are updated to their latest versions. If further help is needed, please contact our support at WPML support forum.
Problem: You want to translate the product category in the URL from English to French and German using WPML, but after making the change, the page becomes unavailable. Solution: We found that the issue was due to the Product base and Product category base translations being identical, which caused conflicts when displaying the product correctly. To resolve this, change the Product category base to a different value than the Product base. You can use a translation or simply modify the original value slightly to avoid conflicts.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum.
Problem: You have created a product with two different variations on your WooCommerce site using the Divi theme and translated it from English to French using WPML. However, the translation of one of the product variations is not recognized in French, preventing the product from being selected. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Make a small change to the original product (e.g., update the title or description). 2. Save the product. 3. Open the WPML Translation Editor and complete the translation process. Additionally, run the troubleshooting options available in WooCommerce by navigating to WooCommerce → WooCommerce Multilingual & Multicurrency → Status and clicking on the Troubleshooting link at the bottom of the page.
If the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is facing an issue where translated products on their WooCommerce site are recognized as unique products in HubSpot, rather than as a single product. Solution: We explained that due to the design of WPML, each translated product, whether it's a product, post, page, or custom post type, has its own separate database entry. This results in multiple IDs and different URLs for each language version, which makes it impossible to link them as a single product in HubSpot.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
