Problem: You are trying to translate button elements on your website using WPML but are unable to do so. Solution: We recommend following the ongoing support provided by our team member, Mihai, who is already assisting you with this issue. You can follow the progress and interact directly on the WPML forum through this link: WPML Forum Topic.
If this solution becomes irrelevant due to updates or if it does not address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client was experiencing an issue where links that were previously translated using WPML and Elementor reverted back to their original language. Despite the XML code being intact, the translated links disappeared.
Solution: We recommended the following steps: 1. Navigate to WPML -> Settings -> Custom XML Configuration tab. 2. Replace the existing XML with the new provided XML.
<wpml-config>...</wpml-config>
3. Save the changes. 4. Edit the homepage in the original language, make a small change to the content, save the changes, and update the translation.
If the issue persisted, we suggested editing the XML code to change a specific line from:
Then, save the changes and update the homepage in the original language and the translation.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client was experiencing issues with content not appearing for translation in WPML's Advanced Translation Editor (ATE) after updating their website.
Solution: We recommended the following steps: 1. Edit the content in the original language (Greek). 2. Make a small change to the content. 3. Save the changes. 4. Update the translation.
We identified that the theme or another plugin had registered several custom Elementor elements but did not generate the Language Configuration File, which is necessary for WPML to read them. We provided the client with the code to register all the elements we had already registered for them, which can be found in WPML -> Settings -> Custom XML Configuration tab. Additionally, we provided a link to our documentation on how to register custom Elementor elements for translation: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
