Problem: The client was unable to use Stripe Payment Gateway for transactions in USD on their Canada-based website. When customers from the USA attempted to checkout, they received an error message stating that no payment methods were available. Solution: 1. We identified an issue with the option name
wcml_payment_gateway_stripe
in the database, where the setup key for the USD currency was missing. 2. We corrected the value by populating the publishable and secret keys for the USD currency. 3. We instructed the client to access the database, edit the
wp_options
table, search for the option name
wcml_payment_gateway_stripe
, and adjust the value to include the necessary keys for USD. 4. We also informed the client that this should be handled automatically by WPML when setting up the keys in the Stripe gateway, but due to an issue, it was not. We escalated this to our development team for a fix. 5. We provided documentation for further guidance: https://wpml.org/errata/woocommerce-multilingual-standalone-version-stripe-payment-gatewat-not-available-in-the-second-currency/ 6. We also mentioned that the issue has been resolved in the new version of WCML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
