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トピック	声	投稿文	新鮮さ
Integrate WPLM language switcher in Groovy Menu によって始められた： davidD-150 にある： English Support 迅速なソリューションを提供 Problem: The client was unable to save the language switcher settings in the Groovy Menu on their Bellevue theme website. Despite enabling the 'Show WPML language switcher' option and deactivating all other plugins, the settings would not persist, and the language switcher did not appear in the menu. Solution: We recommended the client to ensure that the menu was translated by following the steps in our guide: Translating Menus. After confirming the issue persisted, we requested access to a staging site to conduct tests without affecting the live site. Upon investigation, we updated the outdated theme and plugins, flushed the cache, deactivated and then reactivated the WPML plugins, and finally added the language switcher in WPML -> Languages. This resolved the issue, and the language switcher remained in the menu. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.	0	16	3日、 14時間前 Carlos Rojas
Does not translate widget names によって始められた： SarunasS-2 にある： English Support 迅速なソリューションを提供 Problem: The client is experiencing an issue where widget names on a bilingual site (Lithuanian and Russian) are not displaying correctly in Russian, despite using WooCommerce Multilingual & Multicurrency and WPML's string translation. The widget names remain in Lithuanian for both languages, although attribute names display correctly. Solution: First, we suggested manually translating the widget and ensuring that the translated version selects the corresponding translated term. This guide provides detailed steps: Translating Widgets. Next, we advised resaving each Block Widget under "Appearance > Widgets" to potentially register the strings for translation. If this did not resolve the issue, it indicated that these Block Widgets might not support WPML, requiring manual string registration as outlined here: Translation for Texts by Other Plugins and Themes. Upon further investigation, it was discovered that the latest WooCommerce filter widget block does not recognize translated attributes. We recommended using the Legacy Filter Attribute block instead, which should display attribute names correctly in each language. Custom CSS was also applied to address display issues with the filter. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.	0	12	3日、 15時間前 SarunasS-2
Media URLs do not appear in ATE for translation によって始められた： mattiasL-9 にある： English Support 迅速なソリューションを提供 Problem: Media URLs do not appear in ATE for translation when media is added directly from the Media Library using blocks, as the 'media ID' is used and the image is translated via Media Translation. Solution: If you're experiencing this issue, we recommend you follow these steps to use different media in translations: 1. Ensure you are in the default language (from top admin bar). 2. Navigate to the Media Library and add new media if needed, or skip this step for existing media. 3. Go to WPML -> Media Translation. 4. Locate the image or video you want to translate. 5. Click the pencil icon under the corresponding language flag to add/edit the translated version of the media. 6. Upload the translated version of the media by clicking "Use a different file" and select the corresponding media to upload. 7. Optionally, set the translated name in the input field under the image field. 8. Click "Save media translation" button. After these steps, the translated version you added should be displayed on the frontend for that translation. Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.	0	4	3日、 16時間前 mattiasL-9
Error Log: ATE Server Communication Unable to authenticate によって始められた： jackyL-7 にある： English Support 迅速なソリューションを提供 Problem: The client was experiencing an issue where the language switcher disappeared from the main menu, and the WPML Advanced Translation Editor Error Logs indicated an 'ATE Server Communication Unable to authenticate' error starting from January 9, 2025. Solution: We advised the client to perform a full backup and then share their WP admin access. After checking, we found that the site needed to be re-registered on https://wpml.org/account/sites/. The client removed the old registration, created a new one, and shared the new site key. Upon further investigation, we discovered that the translation ID was missing, which was preventing the use of the Advanced Translation Editor. We escalated the issue for further support. Then, to fix this, we switched the Translation Editor from Advanced Translation Editor to Classic Translation Editor and then back to Advanced Translation Editor If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.	0	3	3日、 17時間前 Kor
translated product is missing on the frontend, and backend によって始められた： beverlyL にある： English Support 迅速なソリューションを提供 Problem: The client was experiencing an issue where the Gift Card category products were not appearing in the English translation on both the frontend and backend of their WooCommerce site. The category synchronization button was missing, and translations were not updating correctly. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WooCommerce > WooCommerce Multilingual > Categories and click on the button to synchronize categories. After synchronization, clear both site and browser caches. 2. If the issue seemed related to a plugin conflict, we advised deactivating all plugins except for WPML, String Translation, and WooCommerce to check if the problem persists. Then, reactivate the plugins one by one to identify any conflicts. 3. Check the assignment of categories to products in the English version via the WordPress Editor and ensure the Product base slug is translated correctly. For more details, visit https://wpml.org/documentation/related-projects/woocommerce-multilingual/#urls 4. If translations were stuck or showing as incomplete, we suggested navigating to WPML > Support > Troubleshooting and performing several maintenance actions listed there, followed by reattempting the translation. 5. For persistent issues, we recommended checking the Advanced Translation Editor's error logs for further clues. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.	0	9	3日、 21時間前 beverlyL
How can I or shall I delete all translation strings in the backend? によって始められた： ericH-23 にある： English Support 迅速なソリューションを提供 Problem: The client is developing a site and needs translations only on the frontend. They are looking to improve site speed by deleting unnecessary backend translation strings in WPML. Solution: If you're experiencing similar issues, we recommend following these steps to delete unnecessary strings to potentially improve your site's speed: 1. Ensure you have a full site backup before making changes. 2. Navigate to WPML → String Translation. 3. Scroll down to the 'Remove strings by domain' section. 4. Click 'Remove strings'. 5. Select the domains you want to delete and click 'Remove'. This process will remove all untranslated strings in the selected domains, and they will no longer appear on the String Translation screen. For more details, refer to our documentation here: https://wpml.org/documentation/getting-started-guide/string-translation/#how-to-delete-a-string Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.	1	3	4日、 5時間前 Bigul
Unable to load translation jobs によって始められた： kamilK-33 にある： English Support 迅速なソリューションを提供 Problem: You are using WPML to manage translation jobs and encountered an issue where you expected to see a list of translations, but instead received an error message 'Unable to load translation jobs'. Solution: We found that the issue was due to an incomplete translation job that was still saved in the database while the original content had been deleted. We have manually fixed this issue for you. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.	0	9	4日、 7時間前 kamilK-33
I would not like translation products and display with any translation によって始められた： Remco にある： English Support 迅速なソリューションを提供 Problem: The client is using a custom plugin for products on their WooCommerce site and has issues with the plugin not functioning correctly after translating content from English to Dutch. The client wants the products to display in English only, regardless of the site's language setting. Solution: 1. We confirmed that the issue was related to the custom plugin and not the WPML plugins. To prevent WooCommerce products from being translated and ensure they display only in English, the client should adjust the settings in WPML -> Settings -> Post types translation. For detailed steps, please refer to this guide. 2. We recommended increasing the WordPress memory limit to at least 128MB to improve site performance, which can be done by adding the following code to the wp-config.php file: /* Memory Limit /<br />define('WP_MEMORY_LIMIT', '256M'); This code should be placed above the line / That's all, stop editing! Happy blogging. /. 3. For setting translation preferences for taxonomies, follow the steps in this guide. If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/*, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can contact us through the WPML support forum.	0	8	4日、 10時間前 Carlos Rojas
WPML plugin is affecting the Elementor page builder によって始められた： bassemr にある： English Support 迅速なソリューションを提供 Problem: The client reported that activating the WPML plugin affects the Elementor page builder on their website. Specifically, some blocks drop, and custom CSS for the main menu does not appear. Solution: We recommended the client to first ensure that the issue is specifically related to WPML by deactivating all other plugins except for WPML and Elementor and then checking if the problem persists. This helps isolate the issue. Additionally, we asked the client to provide screenshots to better understand the specific problems they are facing. We also inquired if the custom CSS might be causing the issue when WPML is activated and suggested testing the site without the custom CSS to see if that resolves the problem. Furthermore, we requested details on how the problematic sections were created to diagnose further. It's important to back up the database before making these changes to avoid any data loss. Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.	0	6	4日、 12時間前 bassemr
Elementor translation is not working によって始められた： ivanL-20 にある： English Support 迅速なソリューションを提供 Problem: You are trying to translate pages built with Elementor using WPML's Multilingual Tools, but only the menu on the left side is translated, not the content in the middle of the page. Solution: After adding the custom XML configuration, you need to refresh the page by saving it. You can see how to do this in a screen recording here. Once you've done that, the contents will appear for translation, and you must complete it before the translation will show up on the frontend. If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.	0	4	4日、 12時間前 ivanL-20
ssue Translating 1 2 3 によって始められた： seoplus-katarzyna-kania-tuleja にある： English Support 迅速なソリューションを提供 Problem: You are experiencing an issue with translating specific text strings in the WooCommerce PDF Invoices & Packing Slips plugin. Despite using WPML String Translation, the fields 'Kwota netto' (Net Amount) and 'Wysyłka (netto)' (Shipping Net) remain untranslated and appear in Polish on the invoices, regardless of the selected language. Solution: We recommend the following steps to resolve this issue: 1- Open the app/public/wp-content/plugins/woocommerce-pdf-ips-pro/includes/wcpdf-pro-multilingual-full.php file. 2- Around line 297, inside the string_translate_premium_templates_label_text() method, replace the existing code snippet with the following: if ( !empty($setting['label']) ) {<br /> // WPML<br /> if( class_exists('\SitePress') ) {<br /><br /> $setting['label'] = __( $setting['label'], $textdomain ); // HERE<br /><br /> $textdomain = 'wpo_wcpdf_pro';<br /> $string_name = 'PDF String: '.substr($setting['label'], 0, 20);<br /><br /> do_action( 'wpml_register_single_string', $textdomain, $string_name, $setting['label'] );<br /><br /> // Apply the translation to the string<br /> $setting['label'] = apply_filters('wpml_translate_single_string', $setting['label'] , $textdomain, $string_name);<br /><br /> // Polylang<br /> } elseif( function_exists('pll__') ) {<br /> $setting['label'] = pll__( $setting['label'] );<br /> }<br />} 3- Generate a new PDF to register the strings. 4- Go to WPML > String Translator and find the strings under the 'wpo_wcpdf_pro' text-domain. 5- Switch the string language to the default language, then translate it. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.	2	42	4日、 12時間前 Nicolas V.
GravityForms lose styling when the GravityForms MultiLingual plugin is active によって始められた： antoniusH にある： English Support 迅速なソリューションを提供 Problem: If you're experiencing issues with GravityForms styling when the GravityForms MultiLingual plugin is active, specifically related to the gform_pre_render function altering the form wrapper, here's a step-by-step solution. Solution: 1. Navigate to the file at /wp-content/plugins/gravityforms-multilingual/inc/gravity-forms-multilingual.class.php . 2. Locate the code around line 983: public function gform_pre_render( $form ) {<br />return $this->translate( $form );<br />} 3. Replace the existing code with the following to preserve specific form data: public function gform_pre_render( $form ) {<br />// Preserve the page_instance key if it exists<br />$page_instance = isset( $form['page_instance'] ) ? $form['page_instance'] : null;<br /><br />// Translate the form<br />$form = $this->translate( $form );<br /><br />// Reassign the page_instance key after translation<br />if ( $page_instance !== null ) {<br />$form['page_instance'] = $page_instance;<br />}<br /><br />return $form;<br />} Please check if this modification resolves the issue on your site. Keep in mind that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.	1	8	4日、 13時間前 antoniusH
Can not assign credits to the site によって始められた： nataliyaN-2 にある： English Support 迅速なソリューションを提供 Problem: You are trying to assign 20,000 credits for auto-translation in WPML on a development site, but the credits are not appearing in the plugin. Solution: We recommend following these steps to resolve the issue: 1. Ensure you have a full backup of your site. 2. Visit your WPML account page at https://wpml.org/account/sites/ 3. Delete the existing key for the site that is experiencing the issue. 4. Navigate to Plugins > Add New > Commercial tab in your WordPress dashboard. 5. Click on "Unregister WPML from this site" and refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Return to Plugins > Add New > Commercial tab and register the site with the new key. 8. Check if the credits now appear as expected. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.	0	4	4日、 14時間前 nataliyaN-2
Split: Product short description & Product description keep showing up after deleting original values によって始められた： jorgeM-44 にある： English Support 迅速なソリューションを提供 Problem: If you're experiencing issues with the translation of product descriptions and short descriptions not updating correctly in the Advanced Translation Editor (ATE), this might be due to a specific bug. Solution: We have escalated this issue to our second-tier support for further investigation. Meanwhile, if you're looking for a workaround, you can modify the function save_package_to_job() in the file .../wp-content/plugins/sitepress-multilingual-cms/classes/translation-jobs/class-wpml-element-translation-package.php . Change the following code: if ( array_key_exists( $field, $prev_translation ) ) { $job_translate['field_data_translated'] = $prev_translation[ $field ]->get_translation(); $job_translate['field_finished'] = $prev_translation[ $field ]->is_finished( $value['data'] ); } To: if ( array_key_exists( $field, $prev_translation ) && !empty( $value['data'] ) ) { $job_translate['field_data_translated'] = $prev_translation[ $field ]->get_translation(); $job_translate['field_finished'] = $prev_translation[ $field ]->is_finished( $value['data'] ); } Please note that this solution might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.	0	4	5日、 1時間前 jorgeM-44
The original sentence includes formatting markers. However, not all markers are applied to the trans… によって始められた： alexanderO-3 にある： English Support 迅速なソリューションを提供 Problem: You are trying to translate content using WPML and after editing a translation text, you encounter an issue where the original sentence includes formatting markers, but not all markers are applied to the translation. Solution: Markers will need to be set manually and in some cases need manual adjustment having performed an automatic translation. You will need to mark the segment and then click the marker. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.	0	5	5日、 2時間前 alexanderO-3

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