Problem: You are building a site using WPML to translate from English to Japanese and are using the Advanced Custom Fields Plugin. You are facing issues where the title of the custom field is not translatable, menu translations are not reflected, and you want to exclude URLs from translation. Solution: 1. To make the title of the custom field translatable, it is not directly possible to exclude titles from translation, but you can set them to be translatable and then manually copy and paste them in the translation editor. 2. If the menu translation is not reflected, ensure you have performed a Menu Sync correctly. If issues persist, check if the 'Speakers CPT' is set to be translatable by following the steps outlined here: Translating Custom Posts. 3. To exclude URLs from translation, currently, there is no direct feature in WPML to exclude URLs. You might need to customize this behavior through additional coding or consult further with our support.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needs to duplicate approximately 15,000 products to all languages on their WooCommerce site but finds the translation management page limiting as it only allows duplicating 100 products at a time. Solution: We recommend using the WPML hooks
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wpml_make_post_duplicates
and
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wpml_admin_make_post_duplicates
for bulk duplication of products. These hooks can help automate the process. However, implementing custom code using these hooks is outside our support scope. We advise testing the hooks on a staging or sandbox site first to ensure they meet your needs. For more details on these hooks, please visit the WPML Hooks Reference page at WPML Hooks Reference.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with a custom language switcher in the header menu of their site. The switcher is required to open on click as per the client's requirements, but it does not close smoothly and lags.
Solution: We suggested modifying the CSS to improve the functionality of the language switcher. Here are the steps and code provided:
If these changes do not resolve the issue, we recommend removing any previous conflicting CSS and ensuring no custom scripts are interfering. Additionally, we suggested that the client might consider consulting with a professional from WPML contractors for further customization, as this falls outside our standard support scope.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should issues persist, we highly recommend opening a new support ticket here.
Problem: The client is unable to change the 'Translate' setting for an ACF custom field, which appears locked. The interface suggests changing settings in the ACF Field Group, but no relevant settings are found. Solution: We recommend switching the interface to 'Expert mode' in the WPML settings. This action should allow the modification of the translation settings for each custom field individually. Once in 'Expert mode', navigate to the WPML custom field settings and adjust the translation preference for the necessary fields.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, please visit our known issues page and check for any related issues. Ensure you have the latest versions of all themes and plugins installed. If problems persist, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: In the WordPress WPML management screen under Tools, there is an issue with connecting to automatic translation services. The message "Please check your internet connection and try again in a few minutes" continues to appear.
Solution: The issue may be related to an unusual folder named "WOVN.php" within your installation. This folder appears to be associated with a localization service. Removing the reference to this folder from wp-config.php has been confirmed to resolve the issue. Please delete the following code from wp-config.php:
This solution may be outdated or may not apply to your specific case. If so, please check the related known issues, ensure you have installed the latest versions of themes and plugins, and consider seeking further assistance by opening a new support ticket at the WPML support forum if the issue persists.
Problem: You want the English version of your website to be inaccessible to the public but available in the backend for review. Solution: We recommend hiding the English language to make all content in that language inaccessible on your website's front end. You can find detailed instructions on how to do this in our documentation: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so here: WPML Support Forum.
Problem: You are trying to turn off block label translations in the ACF translator editor to avoid extra charges. Solution: We recommend adding the following code to your
Please also review our documentation on ACFML hooks reference. Note: If you have pending translation jobs that include these extra strings, you should cancel them and create new jobs.
This solution might be outdated or not applicable to your specific situation. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with Turkish characters such as 'şçöğü' displaying as '?' after using automatic translation with WPML on your site, the issue might be related to the database character set. Solution: We recommend checking if your database character set is set to UTF-8. You can find instructions on how to retrieve this information here.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: After updating the WPML plugins, specifically sitepress-multilingual-cms, you encountered an error that prevents access to the WordPress admin backend. Disabling the plugin allows backend access but removes the functionality.
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Uncaught Error: Call to undefined functionicl_get_string_translations_by_id() in /wp-content/plugins/wpml-string-translation/inc/package-translation/inc/wpml-package.class.php on line 326
Solution: 1. Log in via FTP to your wp-content/plugins/ folder. 2. Delete the wpml-string-translation plugin to regain access to your dashboard. 3. Once logged in, navigate to Plugins -> Add New -> Commercial. 4. Press the "Check for updates" button and install the latest version of the WPML String Translation plugin.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're using the Xstore header builder and cannot find specific strings such as "Contact Us On WhatsApp" in WPML's String Translation. Solution: We recommend adding these strings for translation through the following steps: 1. Navigate to WPML > String Translation. 2. Click on 'Not seeing strings that you are looking for?'. 3. Select the 'Admin text' option. After performing these steps, the strings should be available for translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the price list on your website using WPML, but the translated page is showing outdated content from older versions of the translation. Solution: If you're experiencing this issue, we recommend checking if you have updated the translations after making changes to the original content. Here are the steps to follow: 1. After adding a new column or making changes, open the item in the translation editor. 2. Click the circle icon to ensure new changes are loaded into the translation editor. 3. Make necessary edits and commit the changes. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
The client is experiencing an issue where Page Title Background images are not appearing in the German version of their website after using WPML for translations.
Solution:
We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of your theme. 3) Open the English version of the page for editing and select the
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*Copy*
option for the custom fields related to the images. 4) Apply these changes and update the page after making a minor edit to refresh the settings. 5) Update the translation. For more detailed guidance on translating custom fields, please visit Translating Custom Fields documentation.
Additionally, enable the Show "Multilingual Content Setup" meta box option in the WPML>>Settings page temporary for better management of multilingual content.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: You have set up a development copy of your live site and want to ensure that the Advanced Custom Fields (ACF) translation settings configured on the dev site can be exported and then imported into the live site without having to redo the settings. You are concerned whether the import will update the existing ACF fields on the live site or create new ones. Solution: We have tested and confirmed that exporting ACF field translation settings from a development site and importing them into a live site works effectively. The import process updates existing ACF groups and fields, provided they share the same names and other identifiers. However, we recommend that you double-check and confirm the settings after completing the import to ensure everything is configured correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is experiencing a persistent message on their WordPress admin dashboard regarding WPML, asking if they want the WordPress admin to be in a different language. Despite updating their profile language, clearing the WPML cache, and reinstalling WPML CMS, the message reappears every time. Solution: We are aware of this issue and our specialists are currently working on a solution. You can follow the progress and read more about this specific issue in the erratum published on our site. Please visit https://wpml.org/errata/cannot-dismiss-do-you-want-the-wordpress-admin-to-be-in-a-different-language-notice/.
If this solution becomes irrelevant due to updates or if it does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was unable to complete the WPML setup on their WordPress site due to a notification link that was pointing to a staging URL, which no longer existed. Solution: We recommended the following steps to resolve the issue: 1. Deactivate the WPML Media Translation plugin. 2. Search for the migration banner using the image as a reference: https://cdn.wpml.org/wp-content/uploads/2024/01/15156427-Screen_Shot_2024_01_05_at_8.41.02_PM.png 3. Configure the migration banner as necessary. 4. Reactivate the WPML Media Translation plugin and verify if the issue has been resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive