Problem: If you're experiencing an issue where the media translation list view in WPML is empty despite indicating that items are available, it might be due to a plugin conflict. Solution: We recommend deactivating all third-party plugins and then reactivating them one by one. This step-by-step approach helps identify the specific plugin causing the conflict. Once identified, you can choose to either replace the conflicting plugin with an alternative or contact the plugin developer for a possible solution.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where featured images disappear on pages translated into secondary languages. This problem is also visible in the WordPress editor view for the translated page. Solution: We found that in WPML → Settings, the Media (attachment) option was set to 'Not Translatable', which hid the media translation option and did not duplicate the media attachments. We recommend changing this setting to 'Translatable'. After making this change, run the media duplication option in WPML. This action will duplicate the missing images for the translations by creating an entry in the database that links the original image to the translations, without physically duplicating any images on the server.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing an issue where the 'translation management' entry is missing from the WPML menu after the latest update, you are not alone. Solution: We recommend taking a backup of your site first. Then, please follow the workaround provided in our errata. You can find the detailed steps here: https://wpml.org/errata/admins-cannot-access-wpml-translation-management/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to access the WPML main page on your site and encountering a 'page not found' (404) error when trying to reach
1
https://wimoov.shop/wp-admin/tm/menu/main.php/
. You are wondering if there is a configuration issue with WPML that could cause this error. Solution: We have identified this as a known issue. We recommend taking a backup of your site and then applying the workaround provided in our errata. You can find the detailed steps and information at https://wpml.org/errata/admins-cannot-access-wpml-translation-management/. Please try this solution and let us know the results.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: After updating WPML Multilingual CMS to version 4.7.3, the client experienced issues with text colors and fonts changing in the backend. More critically, payments made using the EveryPay payment gateway for WooCommerce were not visible in the order list when WPML was active. Deactivating WPML resolved the issue, indicating a compatibility problem between WPML and the payment gateway. Solution: We recommended the client to first create a full backup of their site. Then, to address the issue with the EveryPay payment gateway not displaying payments correctly, we provided a custom code snippet to be added to the theme's functions.php file. This code ensures that the correct payment method title is displayed by fetching the sub-method name directly from the order meta, instead of using the main gateway title. Here is the code to be added:
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: You are using WPML to translate BuddyPress pages on your website. While the default language (English) works fine, switching to any secondary language (e.g., Portuguese) results in a 404 error on BuddyPress pages like /members/. Solution: First, ensure that you have installed the BuddyPress Multilingual glue plugin, which is necessary for compatibility between WPML and BuddyPress. You can download it with your existing license at no extra cost here: https://wpml.org/documentation/related-projects/buddypress-multilingual/ If you are using a version of BuddyPress higher than 12.0, you also need to install and activate the BP Classic Add-on to maintain compatibility and ensure that WPML features work correctly. Additionally, check the list of known issues between BuddyPress and WPML here: https://wpml.org/plugin/buddypress/#ki If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: The client is experiencing issues with WooCommerce products in their WPML setup. Specifically, products with variations are not displaying variation prices in translated versions. Additionally, there are concerns about translation credits being deducted without successful translations. Solution: For the issue with product variations not showing prices, we recommend opening one of the affected products, making a small change, and then updating its translations to see if this resolves the problem.
Regarding the translation credits, since WPML’s automatic translation feature uses translation memory, it will prevent credits from being charged for content that has already been translated.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
Problem: The client is experiencing an issue when trying to send translation jobs to Crowdin using WPML. The error message received is 'Sending for translation failed. The jobs could not be created.' This occurs when selecting a page for translation and setting the method to 'assign translation service'. Solution: 1. Ensure that the language mapping is correctly set up in Crowdin. Go to Crowdin's project settings, navigate to the Languages section, and click on the Language Mapping button. Create a rule for the Spanish language with the placeholder 'locale' and the custom code that matches WPML's code for Spanish. 2. After setting up the language mapping, attempt to create a translation job again. 3. If the issue persists, check the communication log in WPML by navigating to WPML->Support and clicking on the communication log link. Share this log with us for further analysis. 4. Test with a new sample page containing just a title and one line of text to see if the issue is specific to certain pages or posts.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for personalized assistance.
Problem: You are trying to translate the homepage of your website using WPML with Elementor, but the translation does not reflect the updated content. Additionally, the permalink for the translated homepage incorrectly includes the page title. Solution: To ensure that WPML translates the updated content from Elementor, we recommend making a small change to the original page and saving it. Afterward, proceed to the WPML translation editor to update the translation. This should help display the current translation correctly on the frontend.
The user has informed that the issue was resolved by translating it manually.
If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where WPML requires content to be translated twice, leading to a loss of translation credits. Solution: We have investigated the issue and found that this behavior is expected. Repetitive content cannot be merged into a single translation segment because there's no guarantee that the translations should be identical. Differences in formatting mean the content is treated as unique and translated individually, resulting in separate credit charges.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
The client reported that the string 'The lowest price (2025-04-14): €3,97' from a product post was not showing its translation.
Solution:
We identified that the string is managed by the Omnibus plugin and is translated in all languages via WPML String Translation. The issue appeared to be a compatibility problem. After updating the translations in WPML String Translation and clearing all types of caches, the translation for the string started appearing correctly. We recommend that you update your translations and clear your caches. If you're experiencing this issue, we suggest you follow these steps and verify the results.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Vous avez créé un thème WP avec un header, un footer, et un composant CTA, tous traduits dans deux langues supplémentaires. Ces éléments s'affichent correctement traduits sur toutes les pages, sauf pour les single posts, où ils restent en français malgré la configuration pour afficher les traductions si elles existent. Solution: 1. Assurez-vous que vos modèles sont correctement traduits et assignés. Allez dans Apparence > Éditeur de site (Site Editor). Cliquez sur Modèles > Single. En haut à droite, cliquez sur l’icône de langue et vérifiez qu'une version existe pour chaque langue. Si ce n’est pas le cas, créez une version traduite du modèle via l’éditeur. Dans la version traduite, réinsérez manuellement les éléments globaux traduits (Header, Footer, CTA). 2. Si vous chargez des éléments via
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You need to configure WPML to use a different domain for the French language while keeping other languages under the existing domain. However, when trying to save the settings, the 'Auto sign-in and sign-out users from all domains' feature keeps spinning and does not complete. Solution: We have identified that the issue arises because you are trying to mix different URL formats for different languages, which is not supported by WPML. Specifically, you cannot use both 'Languages in directories' and 'A Different Domain per Language' simultaneously. To resolve this, you should choose one URL format for all languages. If you decide to use different domains for each language, ensure that all languages are set up in this manner without mixing with directory-based URLs.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to update the payment method on your account to use your company billing details and verify if it has been successfully applied. Additionally, you are checking the compatibility of WPML with AffiliateWP and inquiring about any known issues since September 8, 2023. Solution: To update your billing information, we recommend following this link: How to update your billing information. To change your payment method in WPML, you can find the instructions here: How to change your payment method. AffiliateWP is compatible with WPML. You can review any known issues on this page: WPML and AffiliateWP known issues.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to see the translation engines and the 'Translate automatically' option in WPML -> Post Type Translations, and their WooCommerce products were not being translated. Solution: We recommended the following steps: 1. Navigate to WPML -> Translation Management -> Translation Tools tab. 2. Scroll down to find translation engines and enable/disable a few. 3. Go to WPML -> Settings to check if the translation engines are now visible. 4. If visible, proceed to WPML -> Translation Management and look for a switch to enable automatic translation. 5. If the issue persists, unregister and re-register WPML on the site by following these steps: - Go to the WPML registration page and click on 'Unregister WPML from this site'. - Remove the site from your WPML account. - Generate a new key and register the site again. 6. Double-check if the issue is resolved by ensuring the site can connect to WPML servers. 7. If problems continue, it might be related to a known issue which can be checked here: https://wpml.org/errata/admins-cannot-access-wpml-translation-management/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
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