Problem: If you're experiencing issues with the display of product bundle images in secondary languages on your WooCommerce site, and the images display correctly in the primary language but not in French or English, the issue might be related to the WPML configuration for the WooCommerce Product Bundles plugin. Solution: We recommend updating your WPML configuration manually until our compatibility team integrates the fix into the official WPML configuration files. Here are the steps you should follow: 1. Navigate to WPML -> Settings -> Custom XML Configuration tab. 2. Add the following XML code to ensure the custom fields are set to copy:
3. Click the Save button. 4. You may need to manually update each product bundle by editing the original bundled products in the primary language and clicking the Update button.
This solution might become outdated or might not apply to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needed to translate the days, hours, mins, and secs in the promo countdown on their website and was having trouble finding the correct strings to translate. Solution: We recommended two methods to locate and translate the strings: 1. Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the page with the countdown, and then search for the strings again in the String Translation interface. 2. If the strings are not found in the String Translation, they might be registered as admin texts. We provided a link to the documentation on how to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
We also highlighted the importance of checking for duplicates of the string, as sometimes only one of them is the correct one that needs translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: Contact WPML Support.
Problem: The client was experiencing a slow redirection to the correct language version of their website based on the visitor's IP address. They were concerned about the SEO impact and the user experience due to the delay in loading the correct language page.
Solution: We informed the client that WPML supports browser language redirection but not IP-based redirection. We provided a link to our documentation on browser language redirect: https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/. We recommended the following debugging steps: 1. Back up the website and database. 2. Deactivate all plugins except WPML and its addons to check for the issue. 3. Reactivate each plugin one by one to identify any conflicts. 4. If the problem persists, repeat the steps with a default WordPress theme. We also offered to set up a test site on our Cloudways servers for further investigation if needed.
In a follow-up, the client mentioned they found a solution using the IP2Location plugin and asked about flashes on the site when navigating without a cache plugin. We suggested that the flashes might be due to the lack of caching and recommended checking with their hosting provider about enabling the bcmath PHP extension to improve performance.
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum: https://wpml.org/forums/forum/english-support/.
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