Problem: The client is experiencing an issue where the translation counter in WPML does not reach 100%, preventing the saving or completion of translations. This is accompanied by a spinning wheel at the bottom of the text on two posts. Solution: We recommend trying to switch to the older version of the Advanced Translation Editor by clicking on the cog wheel icon in the top right corner to see if this resolves the issue. If the problem persists, we may need to examine the website more closely. For this, temporary access (WP-Admin and FTP) to a test site where the problem has been replicated would be required. It is crucial to ensure that you have a backup of your site to prevent any potential data loss. We suggest using the UpdraftPlus plugin for your backup needs.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are managing translation jobs on your WordPress site using WPML and have encountered an issue where jobs are stuck 'In Progress' and cannot be managed or deleted. Solution: We discovered that the issue was related to Elementor. To resolve this, we enabled Elementor and located the problematic CSS in Form Field #5. After removing the CSS, the string "Yes, I consent with the privacy policy of this website" became visible in the Advanced Translation Editor (ATE) and could be translated. The cog icon changed to a pencil icon, indicating that the job is no longer 'In Progress'.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are working on translating your site using the WPML Translation Editor and you have noticed that there are HTML markers in each segment. You might run into issue with saving the translated segment. Solution: If you're experiencing issues with excessive markers in your translation segments, it's important to understand that these are HTML markers, which need to be identical in the translated segments to ensure proper formatting and display. We recommend checking how the original content is created, as this can influence the appearance of HTML markers in the translation editor.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
