Problem: You are trying to add new translations to the header, footer, and contact form using WPML > Translations, but the page does not stop loading, and you encounter error messages stating 'Something went wrong, please try again' and 'Unable to retrieve job details'. Solution: We recommend canceling the problematic translation job in WPML under Translation Management → Translation Jobs. After canceling, resend the job from the Translation Management. Once done, you should be able to access and complete the translation from WPML → Translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Estás intentando traducir contenido pero el editor tarda mucho en abrirse y al final muestra el error "WPML no pudo traducir esta página." o se abre una pantalla en blanco. Solución: Nosotros estamos trabajando activamente para resolver este problema. Te recomendamos verificar mañana si el problema persiste.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se aplica a tu caso. Si el problema continúa, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor, visita nuestro foro de soporte.
Problem: The client noticed that the 'WPML(logs)' entry in the 'wp_options' table is taking up almost 1MB of space, containing old ATE Error Logs that are no longer relevant. Solution: We confirmed that there is no issue with deleting the 'WPML(logs)' entry from the 'wp_options' table. This entry does not exist on a new install and will be auto-generated once an error occurs inside ATE.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: Der Kunde hat eine mehrsprachige Webseite und möchte wissen, ob es mit WPML AI (beta) möglich ist, von deutschen Seiten AI-gestützte Übersetzungen in alle von WPML AI (beta) unterstützten Sprachen vorzunehmen, ohne dass Englisch die Ausgangssprache sein muss. Solution: WPML AI unterstützt derzeit die Übersetzung von Inhalten aus dem Deutschen ins Englische, Spanische, Französische, Portugiesische und Italienische sowie Übersetzungen aus diesen Sprachen ins Englische. Die originalen Inhalte sollten auf Deutsch erstellt werden, da diese Inhalte dann das Original darstellen und man mit WPML immer vom Original in die Zweitsprache übersetzt. Mehr zum Thema WPML AI finden Sie hier:
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: In the WordPress WPML management screen under Tools, there is an issue with connecting to automatic translation services. The message "Please check your internet connection and try again in a few minutes" continues to appear.
Solution: The issue may be related to an unusual folder named "WOVN.php" within your installation. This folder appears to be associated with a localization service. Removing the reference to this folder from wp-config.php has been confirmed to resolve the issue. Please delete the following code from wp-config.php:
This solution may be outdated or may not apply to your specific case. If so, please check the related known issues, ensure you have installed the latest versions of themes and plugins, and consider seeking further assistance by opening a new support ticket at the WPML support forum if the issue persists.
Problem: The client reported an issue where an automatic translation was stuck with a specific error code. Solution: We advised the client to assign automatic translation credits to their site, as the credits were already available in their wpml.org account but not yet assigned. We recommended checking the documentation on how to assign these credits. For detailed steps, please visit: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where only the first part of the content on each page is translated during automatic translation, it might be due to your installation not supporting emojis. Solution: We recommend ensuring that you have a full backup of your website. Then, follow the steps described in the Workaround section on this page: Using Emojis with Page Builders Might Make the Content Not Available for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
