Problem: You are trying to create a new menu item in a multilingual menu using WPML and synchronize it across different languages. However, you notice that the wording of the menu items in the English and Spanish versions differs from what appears on the live site, unlike in the main language. Solution: First, ensure that the default language settings are correctly configured, as WPML will display the navigation labels based on the default language of your site. When using the WP Menus Sync function, WPML either adds newly translated menu items or indicates that these items have not yet been translated, hence lacking a navigation label. For existing translated menu items with a navigation label, WPML will continue to use the page's title as the navigation label. After synchronizing, you can manually add custom navigation labels for the translated menu items. This behavior is expected and is not indicative of an error.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported a bug with WPML causing several well-indexed product pages to disappear on their live site, while these pages showed no errors on their staging site. Solution: We identified a potential conflict between WPML and the Yoast WooCommerce SEO plugin. The error logs indicated a problem with the Yoast WooCommerce SEO plugin's handling of structured data. We recommended deactivating the Yoast WooCommerce SEO plugin to see if the issue resolves. If the client still needs this plugin, we advised contacting the support team of Yoast WooCommerce SEO for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Der Kunde hat reCaptcha für Contact Form 7 eingerichtet und möchte, dass es auf der englischsprachigen Seite auch in Englisch angezeigt wird, jedoch wird das reCaptcha nicht in der gewünschten Sprache angezeigt. Solution: ReCaptcha wird nicht von WordPress, sondern vom Browser gehandhabt. Die Sprache, in der reCaptcha angezeigt wird, hängt von der Browsersprache des Benutzers ab. Es ist nicht möglich, reCaptcha über WPML oder ein anderes Plugin zu übersetzen, da es als iFrame von externen Quellen kommt. Wenn Sie spezielle Anforderungen zur Einhaltung der DSGVO haben und ein spezielles Plugin verwenden, beachten Sie bitte, dass reCaptcha immer noch in der Sprache des Browsers angezeigt wird, unabhängig von der Plugin-Konfiguration.
Falls diese Lösung für Sie nicht relevant ist oder veraltet erscheint, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: The client was experiencing issues with the hover effect not working as expected for a language menu in Elementor. Despite setting the standard color to black and the hover and active color to red, the hover effect was not applying correctly. Solution: We recommended the following steps: 1. Add the necessary CSS in WPML -> Languages -> Language Switcher Options -> Additional CSS. The specific CSS to use is:
header ul li.wpml-ls-current-language a span.wpml-ls-display, header ul li a span:hover{<br /> color: #e40028;<br />}
2. Ensure to create a full site backup before making changes and update the WPML plugins to the latest version. 3. Increase the WordPress memory limit to at least 128MB by adding the following line to wp-config.php:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was experiencing an issue where their blog was generating an English URL for articles that should not be translated, despite changing the setting to 'Not translatable'. This was causing concerns about duplicate content affecting SEO performance. Solution: We recommended setting the Posts to 'Translatable - only show translated items' in WPML -> Settings -> Post type translation. Additionally, we adjusted the Language switcher options under WPML -> Languages. Here, we set 'How to handle languages without translation' to 'Skip language'. After saving these changes, the English flag no longer appears on blog posts, and visiting the English URL redirects to the Portuguese URL.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After migrating a site, the client encountered an issue where WPML could not run normally due to an AJAX Error and a server configuration problem. Additionally, there was an inability to edit or see text in the editor, even though the AJAX Error was resolved after re-migrating. Solution: We recommended checking with the hosting provider regarding the AJAX Error as it is typically related to server issues. For the memory limit issue, which could also affect WPML's functionality, we advised increasing the WordPress memory limit. This can be done by adding the following lines in the
wp-config.php
file, right before the '/* That’s all, stop editing! Happy publishing. */' line:
define('WP_MAX_MEMORY_LIMIT', '256M');
define('WP_MEMORY_LIMIT', '128M');
After updating, the client should verify the new memory limit under WPML > Support > WordPress > Memory limit. If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If problems persist, please open a new support ticket at WPML support forum.
Problema: Stai cercando di inserire le bandierine della doppia lingua (italiano - inglese) nel menu del tuo sito, ma riscontri un errore di visualizzazione. Soluzione: Il problema deriva dal tema Salient. Ecco due possibili soluzioni: 1. Nella sezione Salient > Header Navigation > Animation Effects, scegli un effetto diverso da "Text reveal". 2. Modifica il codice nel seguente modo:
Nota che questa modifica dovrà essere riapplicata ad ogni aggiornamento del tema finché non verrà corretta dall'autore.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: You are trying to display line breaks in the German translation as in the original English version, but WPML does not transfer the line breaks. Specifically, for a
<h2>
header in mobile view, WPML squeezes all sentences into a single line. Solution: The issue was related to the Divi theme, where the header was tagged as
<h2>
for desktop and tablet but as
<p>
for mobile. Changing the tag from
<p>
to
<h2>
in the mobile view resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème : Le client a rencontré un problème de crash du site après l'installation du plugin WPML, qui semble entrer en conflit avec le plugin trx_addons utilisé par le thème Impacto Patronus. Le message d'erreur indiquait que WPML manquait certains enregistrements dans les tables de langues et mentionnait une classe manquante 'WPML_Elementor_Module_With_Items'.
Solution : Nous avons identifié que le problème était causé par le plugin trx_addons, qui nécessitait une classe spécifique non trouvée. Nous avons recommandé au client de vérifier si le problème persistait après la désactivation de ce plugin ou en changeant de thème. Nous avons également vérifié que le thème et le plugin étaient à jour. Après avoir désactivé les addons WPML non nécessaires (comme GraphQL, ElasticPress, etc.), le site fonctionnait sans afficher d'erreurs. Nous avons conclu que le problème d'importation n'était pas lié à WPML mais spécifique au thème du client et recommandé de contacter le support du thème pour plus d'assistance.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou qu'elle ne s'applique pas à votre cas. Nous vous recommandons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client is trying to translate their website logo using WPML, but the logo is not getting translated with media translation. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to Admin Strings and search for the logo. You can do this by going to Admin Strings. 2. Search for
[theme_mods_astra_childtheme]custom_logo
and
site_logo
, then add them to String Translation. 3. Proceed to String Translation and search for the logo again. 4. Go to media and find the media ID for the French logo at media section. 5. Translate the English logo Media ID to the French logo media ID.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
The client is using WPML on their site and inquires whether they can switch between automatic and manual translation methods after the initial setup. They also ask if it's possible to get an estimate of the credits needed for automatic translation before starting, and how to choose among different translation engines like Google, Deepl, and WPML AI with ChatGPT.
Solution:
If you're experiencing similar questions, we recommend the following steps:
1. You can change your translation method at any time in WPML > Settings. 2. To estimate the credits needed for automatic translation, navigate to WPML > Translation Management, get a word count, and then use our simulator to calculate the costs. You can find the simulator here: Automatic Translation Pricing. 3. For choosing a specific translation engine, please refer to our detailed guide here: How to Change Automatic Translation Engines.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
