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Problem:
The client's site was showing as non-registered and after re-registering, they noticed that content changes on their German site were being automatically translated to English. The client wanted to ensure that these automatic translations were cost-free or learn how to manage translations themselves to avoid costs.
Solution:
We explained that with the "Translate Everything Automatically" mode enabled, all content would be automatically translated, including any modifications made in the default language. As the client holds a Multilingual Agency subscription, they have 180,000 free credits, of which 59,699 are currently available for their site. These credits are used for automatic content translation.
For more information on Free Translation Credits, we provided a link: https://wpml.org/documentation/automatic-translation/#try-automatic-translation-for-free
Once the free credits are used up, the client would need to deposit more credits or enable a Pay-as-you-go subscription to continue using the Automatic Translation feature. If the client prefers manual translation, they should ensure that "Translate What You Choose" is selected under "WPML > Settings". If automatic translations are still occurring, they can undo translations in the Translation Editor, where the credits will be refunded. We provided a screenshot for guidance: https://tinyurl.com/ywceqft9
To undo a translation, the client can open the Translation Editor by clicking on the pencil/update icon and then click on "Undo Translation". The Undo button will be visible if the "Translate What You Choose" option is active and the content was automatically translated after manually accessing the Editor. We provided additional screenshots for clarity:
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/
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Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.
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Zuletzt aktualisiert von Vor 8 Monaten, 2 Wochen.
Assistiert von: Prosenjit Barman.
