Problem: You are using WPML and ACF on a WordPress site to manage translation settings for nested repeater fields in the Global Options. You have encountered an issue where translations for one of the text fields inside a nested ACF repeater are overwritten by the original language every time you update the Global Options, despite setting it to 'Translate'. Solution: Initially, we recommended setting the parent and nested repeater fields to Copy Once. This approach would copy the structure to English the first time you translate the options page, but any subsequent additions or changes would require manual adjustments in both languages. However, this issue has been resolved in ACFML version 2.2.0. We strongly recommend updating all our plugins to their latest versions by visiting https://wpml.org/account/downloads/. Please ensure to make a full site backup before updating.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the OTGS installer does not complete the installation of selected WPML plugins, displaying a loading circle indefinitely. This problem occurs even on new sites without any previous installations. Solution: 1. Ensure that WPML is registered properly: - Log in to your WPML.org account, go to the Sites page, and delete the existing site key. - On your WordPress site, navigate to Dashboard >> Plugins >> Add new >> Commercial tab and click Unregister WPML from this site if available, then click Register WPML. - Click Get a key for this site, copy the generated key, paste it back, and register. - Attempt to download/install the WPML plugins again after taking a site backup. 2. If the issue persists on a new site: - Deactivate all other plugins except for WPML and its add-ons. - Switch to a default WordPress theme, such as Twenty Twenty-Five. - Try installing the WPML plugins again from the Commercial tab. - Reactivate other plugins one by one to identify any conflicts, particularly check for issues with the 'Git Updater' plugin.
If these steps do not resolve the issue, consider downgrading PHP to version 8.2 and check if that resolves the problem. If you continue to experience difficulties, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
