Problem: The client reported that their media library shows different numbers of items per language in WPML, specifically concerning PDF files uploaded to a custom meta field on a WooCommerce product that has been translated. Solution: We recommended checking the settings under WPML > Settings > Media Translation to ensure that the media synchronization feature is enabled, which helps in auto-detecting media that needs to be synced across translations. If the feature is disabled, there is an option for manual setup where the client can select all checkboxes for existing content and start the media synchronization process manually.
Additionally, we advised verifying the translation settings for the custom field named 'product_sheet' under WPML > Settings > Custom Fields Translation. If it is set to 'Ignore', it will not be translated. We suggested setting it to 'Copy' to use the same file across translations or 'Translate' if alternative files are uploaded for other languages.
If these steps do not resolve the issue, we offered further assistance by requesting admin access to take a closer look, ensuring that the client creates a backup before providing access.
For more detailed guidance, please refer to our documentation on Media Translation.
If the solution provided here does not apply or is outdated, we recommend opening a new support ticket. We also advise checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client was experiencing issues with the Menu Sync feature in WPML not working correctly. Initial support attempts mistakenly addressed custom Elementor widgets translation instead of focusing on the Menu Sync problem.
Solution: 1. We acknowledged the misdirection and shifted focus to the actual issue with Menu Sync. 2. We recommended watching the client's provided Loom video to understand the specific Menu Sync problem. 3. We suggested avoiding irrelevant steps like Elementor widget configuration or translation registration, as these were not related to the Menu Sync issue. 4. We planned a focused Menu Sync troubleshooting session, using visual cues or errors from the video for guidance. 5. We advised checking if the plugin version or updates might be relevant and ensuring the client's setup was correctly configured before proceeding.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can connect directly with our support team at WPML support forum.
Problem: If you're experiencing issues with translating relationships in JetEngine using WPML, where the expected content is not translated, this might be due to missing relationships between the translated categories. Solution: We recommend checking if the relationships between your primary category (e.g., 'Industry') and its related product categories are correctly established in the translations. In a case where a category like 'Cafes' is not showing the translated content, you should: 1. Go to Products -> Industry in your WordPress dashboard and switch to the English interface. 2. Open the English term 'Cafes', scroll to the bottom, and manually connect the appropriate English translated child categories. This action should help in displaying the related categories correctly on the translated page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is experiencing an issue with WPML where the cart is not displaying as expected on their website. Despite expecting a change, the cart appears unchanged and there might be issues with language switching. Solution: We reviewed the provided video and visited the site. It appears that the cart is actually displayed under a different URL (https://egelys.com/kurv/) and language switching functionality is working correctly. If you're experiencing continuous loading in the backend or any other issues not resolved by this check, we recommend you verify the configuration and ensure that all plugins and themes are up to date. If the problem persists, please visit our support forum to open a new ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're experiencing issues with translating text within curly braces ({{}}) using the Heading widget from "Elementskit" in Elementor, it's because this syntax is not supported by WordPress or Elementor for focusing text. Solution: We recommend replacing the {{text}} notation with
<span>text</span>
. Text wrapped in tags will inherit the focused title settings and can be translated correctly. You should apply the same HTML formatting in the Translation Editor. For detailed guidance on using HTML in translations, please check this guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
