Problem: If you're experiencing issues purchasing new translation credits on WPML and encountering a 'country is not supported' message, it might be due to the VAT number saved in your account profile. Solution: We recommend checking if a VAT number is saved in your account profile by visiting your account settings. If a VAT number is present, try removing it and then attempt to place your order again. This action should help resolve the issue. If you still need the VAT number for your records, you can temporarily add it to the Company details field instead. This is a known issue that we are currently addressing.
If this solution does not work for you, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate posts, pages, or portfolio items using WPML and encountering an issue where the AIOSEO focus keyword area doesn't display. Solution: The focus keyword is not stored in the
wp_postmeta
table but in the
wp_aioseo_post
table, which WPML cannot access. We recommend contacting the AIOSEO support team to inquire if the focus keyword can be translated.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket with us for further assistance.
You are experiencing issues translating old posts on your site using WPML. Some translated areas are coming up empty, and you have used different methods for translating posts in the past, including the old version of WPML and Visual Composer.
Solution:
We recommend checking if the posts were translated using different editors (Classic Translation Editor, Advanced Translation Editor, or WordPress Editor). For posts translated with the Classic Translation Editor, you should continue using it for any updates or retranslations.
If you want to use the Advanced Translation Editor for new translations, ensure to deselect the option 'Use also for old translations created with the classic editor' in WPML>>Settings>>Translation Editor and save the changes after a mandatory site backup. This approach helps avoid conflicts between different translation methods and your old translations will be safe.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
The client no longer uses the SEOPRESS plugin but still sees the SEOPRESS area on the WPML translate page and wants to delete the translation area for inactive plugins.
Solution:
First, ensure you have a site backup. Then, follow these steps:
1) Navigate to WPML>>Settings>>Custom Fields Translation. 2) Click on the Show system fields link. 3) Search for
seopress
fields. 4) Set Don't translate as the translation option for all
seopress
fields. 5) Save the changes.
Afterwards, refresh the translation settings by:
1) Opening the Page for editing in the default language. 2) Making a minor change in the page contents and updating it. 3) Visiting WPML>>Translation Management Dashboard. 4) Choosing the Page you want to translate or updating the existing translations. 5) Sending it to Translation Basket. 6) Visiting WPML>>Translation Management>>Translation Basket. 7) Sending it for translation, choosing yourself as a translator. 8) Visiting WPML>>Translations queue and translating the page by clicking the Translate button.
For more details on the correct workflow for translation, refer to this article.
If this solution does not apply because it is outdated or not relevant to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
