Problem: The client is experiencing issues with translating field labels on their live site using the MyListing theme, which is not officially compatible with WPML.
Solution: We recommend reaching out to the theme's creators and asking if they have a method to translate these fields via WPML. If the theme creators require assistance with making their theme WPML compatible, they can join the Go-Global Program, and we will be glad to help. Unfortunately, without official compatibility, we are limited in our ability to adjust the theme code to work with WPML.
Please note that this solution might be outdated or not applicable to your case. If you're still facing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client's custom fields on their website are not being translated, such as 'introduction' and 'description' fields added using Advanced Custom Fields and the 'my-listing' theme.
Solution: We recommended the client to: 1. Update WordPress to the latest version. 2. Deactivate all other plugins and test with WPML only. 3. Switch to a standard theme to check for compatibility issues, as the current theme is not on our compatibility list and may be causing conflicts.
We also asked the client to confirm that they have a full backup of their site and database. Additionally, we suggested setting up a test/staging site by cloning the live site for further investigation without affecting the live environment.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
