Problem: You are trying to translate registration information in the Blocksy-companion domain using WPML > String Translation, but the translation does not appear on the front end. Specifically, the message 'An account is already registered with your email address. Please log in.' remains untranslated. Solution: We recommend following these steps: 1. Revert any previous changes you made while attempting other workarounds. For details on reverting changes, you can refer to our forum post: https://wpml.org/forums/topic/registration-info-translation-issue/#post-15864965 2. Edit the file
Note the change in the file extension from '.mo' to 'mo'. ❌ IMPORTANT: Please ensure you backup your database and website before making these changes. ❌
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: In your blog using the Blocksy theme, you are facing an issue where translation labels for links to the profile and log-out are not updating after switching languages, despite being translated in WPML > String Translation. Solution: We recommend adding the following XML code to WPML > Settings > Custom XML Configuration to register the dropdown fields for translation: https://wpml.org/forums/topic/the-button-label-does-not-change-in-the-blog-when-languages-have-been-switched/#post-15839077
If you are using a child theme, adjust the first key name to
<key name="theme_mods_blocksy-child"></key>
. You can find the correct option name from the table wp_options in the database. After adding the code, go to WPML > String Translation and translate the strings there. Check the translation strings in the frontend. For more details, refer to the documentation on translating strings in the wp_options table.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem:
Client experiences issues with the checkout process on the English version of their WooCommerce site. After clicking the "Place order" button, they are redirected to the cart page, which shows as empty, and the order details are not displayed on the order received page or the account orders page, despite the order appearing in the WordPress dashboard.
Solution:
We recommend reviewing any redirect rules that might be set up within any redirection plugins used on the site. If any such rules are found, disable them and remove any filters that have been applied to enforce redirection to the checkout page. After making these changes, test the process again. Additionally, we suggest placing a new order while logged into your account, clearing all caches (site, server, and browser), and then rechecking the issue.
If you're experiencing this issue, we recommend you try the steps above. However, the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket on our support forum.
