johnS-95

Problem:
The client was concerned about the discrepancy in the estimated translation credits for their entire website, which was approximately 60k for four languages, and the actual credits spent, which was 50k for just a few pages.
Solution:
Firstly, we clarified that the client had 90k credits available and had assigned 60k credits to their website. After translating some pages, 9962 credits were used, leaving 50038 credits remaining. We advised the client to check the credits usage under WPML->Translation Management->Tools to understand the difference between available and used credits.

Secondly, we addressed an issue with jobs not being delivered correctly. We followed the steps outlined in our documentation here: https://wpml.org/forums/topic/review-automatic-translations/#post-10935723 to resolve it. After fixing the issue, we resent the pages for automatic translation, which worked without any problems. We also informed the client that resending pages for automatic translation would not cost additional credits due to the translation memory, unless they chose to overwrite the existing translations.

If this solution doesn't look relevant, please open a new support ticket in our support forum.