Problem: The client wants the phone number on Arabic pages to display in the same order as on English pages, instead of being reversed due to Right-to-Left (RTL) text direction.
Solution: We recommend adding custom CSS to override the RTL directionality for specific elements where the phone number is displayed. You can do this by going to Appearance > Customize > Additional CSS in your WordPress dashboard and adding the following code:
Please note that this solution may become irrelevant over time due to updates or changes in your theme or plugins. If this solution does not apply to your case, or if you encounter any issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
Problem: The client was unable to translate the blog page using The Post Grid plugin with WPML. Solution: We recommended a manual workaround due to the plugin's limited compatibility with WPML: 1. Navigate to WPML > Settings and ensure that "The Post Grid" Custom Post Type (CPT) is set to be translatable. 2. Edit the Post Grid in the default language and change the translation preference to "WordPress Editor" on the right-side column, then apply the changes. 3. Access the translation options on the same page and edit them as needed. 4. Copy the shortcode from the top of the page after editing. 5. Edit the "Blog" page in the default language and set the translation preference to "WordPress Editor", then apply the changes. 6. On the translation page, replace the code-block with the translated shortcode and save. Repeat these steps for each language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: Client was experiencing an issue about "the-post-grid" shortcode (from The Post Grid plugin), where 'Blog' page was not appearing in translated languages except for English.
Solution: First, ensure that all translations for pages and post grids are completed and approved. You can check this by visiting your WordPress admin area and navigating to the relevant sections.
Next, in the String Translation section, make sure to use the correct IDs of the translated grids for each language. You can find these IDs by switching languages from the top admin bar.
Despite these steps, if the issue persists, we recommend contacting the plugin author for a solution, as the problem does not stem from WPML. Encourage the theme and plugin authors to join our Go Global program, which assists in making their code multilingual-ready.
If this solution doesn't look relevant to your situation, please open a new support ticket with us for further assistance.
Problem: The client is experiencing issues with copying Avada theme data from the English version to the Arabic version. The process is stuck in a 'forever processing' state, and the client is unable to save the data. Additionally, the translated Arabic page appears disorganized, with text not aligned properly.
Solution: 1. We recommend switching the language to "All languages" in the admin area and then clicking on "Save Changes" to copy the theme options from English to other languages. 2. We successfully copied the theme settings to all languages without any issues. 3. We also imported data from English to Arabic on the client's site following the same steps. WPML support forum.
If this solution doesn't look relevant, please open a new support ticket in the WPML support forum.
Problem: The client's logo does not display properly on translated pages when using the Avada theme. Solution: We recommend checking that the same logo/header settings are applied across all languages. This can be done by switching languages using the Language Switcher at the top of the WP Admin panel. If the goal is to maintain consistent styling/theme options in all languages, please first ensure to back up the site. Then, follow the step-by-step instructions provided in our documentation:
Problem: The client is experiencing an issue where the current page title disappears when clicking any item on the Header Menu in translated pages.
Solution: First, we recommend checking the Avada theme settings for consistency across languages. You can do this by navigating to Avada > Options and selecting 'All languages' in the language switcher at the top bar, then re-saving the settings to ensure they are copied to all languages. Remember to back up your database and website before making any changes.
If the issue persists, the next step is to re-translate the global header post: 1. Go to Avada > Layouts > Global layout and edit the 'topheader' in English. 2. Make a small change to the title and translate the post automatically. 3. Navigate to WPML > Translations and approve the translations.
