Problem: The client was experiencing issues with menu synchronization and display across different languages (ENG, ESP, FRA) on their website. Despite translations being available, menus and header templates were not appearing correctly in languages other than English and Italian.
Solution: 1. We recommended updating the WPML plugin and all related add-ons to the latest version to ensure compatibility and functionality. 2. For the header not displaying in other languages, we advised translating the Header and Footer templates using the 'Header Builder' and ensuring these templates are selected in the theme customizer. 3. To address the menu display issues, we suggested adjusting the menu order in the default language and resyncing the menus using this guide: Translating Menus. 4. For the page contents not showing in other languages, we recommended making a minor edit to trigger a translation update and ensuring all sections are fully translated. 5. If issues persist or if the solution provided here does not apply due to updates or differences in your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
Problem: You have reactivated WPML on your site to translate it into Italian and have set it to 'Translate What You Choose'. However, you encounter an error stating 'The original sentence includes formatting markers. However, not all markers are applied to the translation'. Additionally, when trying to edit the home page in Italian using Elementor, the WPML Auto translation tool opens instead of allowing normal translation. Solution: To resolve this issue and use Elementor for translations, you need to disable the WPML editor. Here's how you can do it: 1. Go to the homepage in your original language. 2. In the Languages box, find the toggle to switch between the WPML editor and the WordPress editor. 3. Switch to the WordPress editor. 4. A pop-up will appear asking if you want this change to apply to all pages, all post types, or just this page. Make your selection accordingly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
