Problem: If you're experiencing issues with Google search results not displaying correctly for different languages, despite using WPML. Solution: We recommend verifying that the hreflang tags are implemented correctly on your site, as these are crucial for multilingual SEO and correct language-specific page indexing by Google. If the hreflang tags are working as expected and you still face issues with Google SERPs, the problem might lie outside WPML's control. In such cases, contacting Google support is advisable.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is experiencing issues with some strings from the Ultimate Member plugin not displaying the Danish translation on the frontend, even though they appear correctly translated in the WPML String Translation.
Solution: Step 1: Navigate to WPML -> Theme and plugins localization, select the theme/plugin, and scan for strings. Step 2: Go to WPML -> String Translation. Step 3: Click on the "Translate texts in admin screens »" link. Step 4: Search for the required strings. Step 5: Select the strings and click on the "Add to String Translation" button. Step 6: Return to String Translation by clicking on the "« Return to String Translation" link. Step 7: Translate the strings, clear the cache, and check the frontend.
Alternatively, if the above steps do not resolve the issue: Step 1: Go to WPML > String Translation. Step 2: Delete the strings that are not displaying correctly. Step 3: Scroll down to the "Auto register strings for translation" section and enable that option. Step 4: Visit the page where the strings are displayed on the frontend. Step 5: Return to String Translation and disable the Auto register option. Step 6: Search for the strings again and translate them.
If these solutions do not apply to your situation, or if they seem outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us.
Problem: If you're experiencing an issue where clicking on translated products redirects you to the homepage instead of opening the products, and this only occurs with products in the translated language, not the original language. Solution: We recommend trying one of the following solutions: 1. Change the translated "Product base" slug from "online-shop" to "online-store" in WooCommerce. You can do this by navigating to WooCommerce > WooCommerce Multilingual & Multicurrency > Store URLs. 2. Disable the "Remove base" option in Rank Math SEO. Go to Rank Math SEO > General Settings > Woocommerce. We have already changed the product base slug to "online-store" for you, and it should now be working correctly. Please be aware that there are known issues with the Rank Math SEO plugin, which our developers are actively working to resolve. You can find more information on these issues here:
