Open

Symptoms

When ordering two products from different vendors, you get issues with order notification emails:

  1. Vendors don’t receive a notification email with the order placed.
  2. The client who placed the order receives a notification email that has mixed languages.

Workaround

We are currently trying to resolve this issue with the plugin author.

11 Responses to “Dokan plugin – Issue with order notification emails to vendors and client”

  1. We are having a similar problem on our site, whereby the Customer confirmation email does not include the Customer’s Serial License Key depending on the language used to purchase the product.

    We have a multi-lingual site (Spanish, Portuguese-Brazil, English), currently only purchases made in English receive the Serial Key in their email receipt. Negative for Spanish & Portuguese.

    We are using Avada 5.8.1 these -with Woocommerce 3.5.4 and Woocommerce Serial Key 2.3.2

    Additionally we are unable to update WPML and are receiving a The package could not be installed. (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature) – for which we have opened ticket.

    Are the two issues related? 1. unable to update and, 2. the confirmation email for Spanish and Portuguese being deficient of the Serial Key?

    • We finally were able to update WPML Multilingual CMS and its associated plug-ins (posted elsewhere) – however, the email issue (as stated above) continues.

      • We are working with Dokan plugin author to resolve the issue. As soon as this issue is resolved, I will update you.

        Your patience is highly appreciated!

  2. Hello,

    we also have the same problem.

    The email issue doesn´t occure if we deactivate “Woocommerce Multilingual”.
    Can we use WPML without “Woocommerce Multilingual”?

    • Hi Jo,

      Thanks for reaching out!

      You need to have the “WooCommerce Multilingual” plugin activated in order to translate your WooCommerce shop.

      We are working with Dokan author to resolve this issue. I will let you know once the issue is resolved.

        • Hi Simone,

          Our compatibility development team is still working on this issue. Once it is fixed I will let you know.

          Your patience is highly appreciated!

    • Hi Abdullah,

      We are still working on resolving this issue. Once it is resolved, I will make sure to update you!

      Thanks for bearing with us!

Leave a Reply

Please leave here comments about this page only.
For technical support and feature suggestions, head to our forum. We are waiting there!

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>