Problem: The client translated all product attribute terms into every language using WPML but found that the term thumbnail images did not automatically display for all translated terms.
Solution: 1. Identify the custom field name used for term thumbnails. This can vary depending on the theme or plugins used. 2. Set the translation preference for this custom field in WPML to 'Copy'. This ensures that the thumbnail images display correctly across all languages. 3. If the field is set to 'Don't translate', change it to 'Copy' in WPML -> Settings -> Custom Term Meta Translation, then save the changes. 4. Update the translation of the term to reflect these changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is facing an issue where a checkbox is not appearing at checkout in Greek on their WooCommerce site, although it appears in English. Solution: We have identified that the issue is not caused by WPML. The problem arises because WooCommerce blocks rely on JavaScript translation files (.json files), which are not fully supported by WPML String Translation. Consequently, the site loads the native WooCommerce translations. In this case, the Greek translation for that string is incomplete. To address this, you can contribute to completing the translation at WordPress translation project.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing an issue where the logo was not appearing in the navigation menu on their bilingual WordPress site using WPML. In the main language (English), the logo appeared everywhere except the navigation menu. In the secondary language (Greek), the logo did not appear at all. The issue was not present when WPML was deactivated. Solution: We identified that the issue was related to CSS settings. To resolve it, we added the following CSS code in Appearance -> Editor -> Styles -> Additional CSS:
We advised the client to flush the cache memory and update the translation of the FrontPage_EN template. Additionally, we recommended duplicating the FrontPage_EN template to Greek and translating it to ensure the menu structure is correctly applied in both languages. For detailed steps on duplicating and translating templates, please refer to the WPML documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where clicking a URL redirects to a nonexistent page and then to the "My Account" page, it might be due to an incorrect character in the URL. Specifically, an en dash (–) instead of a regular hyphen-minus (-) can make the URL invalid, as WordPress only recognizes regular hyphens in its slugs. Solution: We recommend copying the correct link directly from your browser’s address bar or manually replacing the dash. Ensure that the URL uses a regular hyphen. For example, the correct working link should look like this:
https://eji.com.hk/zh-hant/fine-brooches
Once the regular hyphen is used, the URL should work properly and no longer redirect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: Sie versuchen, Bestellungen von CHF auf EUR umzurechnen, und stellen fest, dass WPML einen falschen Umrechnungskurs von 1:1 verwendet, anstatt des korrekten Kurses von 1.08. Solution: Wir haben einen Fehler in der Währungsumrechnung festgestellt und bereits einen Fix veröffentlicht. Bitte aktualisieren Sie Ihre WPML- und WooCommerce-Versionen, um diesen Fix zu nutzen. Sie können Details zum Fix und zur Aktualisierung hier finden: https://wpml.org/errata/woocommerce-10-3-introduces-problems-with-custom-prices/.
Falls das Problem weiterhin besteht oder die Lösung für Ihren Fall irrelevant erscheint, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, um sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
