andreasL-56

Problem:
The client needed assistance with translating live feed Google reviews using the Business Reviews plugin from "Rich plugins".

Solution:
We informed the client that the plugin might not be fully compatible with WPML as it is not listed in the Official WPML-compatible plugins repository. We provided two methods to attempt translating the strings, assuming the content is available on the site and not loaded externally.

1. Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the page with the string, and then search for the string in WPML > String Translation.

2. If the string is not found, it might be an admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

If these methods do not work, we suggested contacting the plugin authors for a solution and recommending them to join our 'Go Global' program: https://wpml.org/documentation/theme-compatibility/go-global-program/.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please contact us in the WPML support forum.