Problem: The client was experiencing issues with WPML String Translation not being able to write .mo files to the
/wp-content/languages
folder because it was not writable. This was preventing string translations from appearing on the site. Additionally, the client had questions about migrating their website and registering a new site key.
Solution: 1. We advised the client to contact their hosting provider to make the
/wp-content/languages
folder writable. 2. For registering a new site key after migration, we instructed the client to unregister WPML from the old site and register the new site key at https://wpml.org/account/sites/. 3. If the client was using a subfolder for the website, they needed to add the full link in the WPML account sites section. 4. We suggested that if the issue persisted after making the folder writable, the client could convert the chat into a support ticket for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for personalized assistance at WPML support forum.
Problem: The client is using the TotalDesk plugin and encounters an issue where creating a ticket in the Spanish version works fine, but when an agent or reporter adds comments, it redirects to the English version of the site.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket with us.
