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Problem:
The client wants to move the language switcher from the footer to the header in their WordPress site.
Solution:
If you're experiencing this issue, we recommend navigating to WPML → Languages → Menu language switcher. Here, you should remove the language switcher from the footer menu and add it to the header. For detailed guidance, check out our documentation on how to add a language switcher to your WordPress site: How to Add a Language Switcher to Your WordPress Site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
Many texts have not been translated into German and Portuguese.
Solution:
If you're experiencing untranslated texts, we recommend you try the following steps:
1. Navigate to WPML → String Translation.
2. Enable the

Auto register untranslated strings

option.
3. Visit the page (e.g., the Agent's page) where the untranslated strings appear.
4. Return to WPML → String Translation, disable the option, and check if the string has been registered.
5. Translate the string.
You can use automatic translation for translating newly registered strings.
For more information, visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.

Problem:
You purchased 90000 credits, but they are not displayed in your backend; it still shows 11640 credits.
Solution:
If you're experiencing this issue, we recommend that you assign the purchased credits to your site. You can do this either when you register your site or by logging into your WPML.org account. For detailed instructions on how to assign credits, please visit our documentation: How to Assign Automatic Translation Credits to Your Sites.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.