Problem: The client is experiencing issues with the search tool on their website, which works fine in the primary language (French) but does not return any results in the secondary language (German). The theme used, Zourney, is not officially compatible with WPML, which might be causing the issue. Solution: We recommend contacting the theme's author to discuss a potential quick fix, as the theme needs to adapt its code to handle translated posts/results in multiple languages. Specifically, they can implement WPML hooks such as
Additionally, you can invite the theme developers to join our GoGlobal program, where our developers will assist in making the theme compatible with WPML. More information can be found here: https://wpml.org/documentation/support/go-global-program/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client reported that while duplicating booking objects (Custom Post Type) on their multilingual website, the tours page displayed correctly in French and English, but no content was shown in Italian and German. Solution: We discovered that the issue was related to the settings of the BABE plugin not being consistent across different languages. To resolve this, we advised the client to: 1. Navigate to BA Settings > General tab. 2. Switch to the Italian language. 3. Set the option
Return search results without checking availability if no dates are specified
from 'No' to 'Yes'. 4. Save the changes. This adjustment ensures that the plugin's behavior aligns across all languages, as it supports saving options per language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client needed assistance with translating slug strings for a page, which worked in some languages but not in others. Solution: We recommended that if you're experiencing issues with translating slug strings, you should first try to edit the page in the original language and then switch to the second language to change the page slug. Additionally, we provided a step-by-step guide on how to translate page slugs using the Advanced Translation Editor. You can follow the instructions in our documentation here: Translating Page Slugs.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket in our forum: WPML Support Forum.
