Problem: The client is experiencing a pricing discrepancy between the calculated price using the AI calculator for translation credits and the price shown in the 'Buy Prepaid Packages' section for WPML translation services. Solution: We offer two payment models for translation credits:
Pay-As-You-Go (PAYG)
Pre-paid Credits
Each model has its advantages. Pre-paid credits provide more control over spending as you cannot exceed the purchased amount, while PAYG offers flexibility, allowing payment only for the used credits. We are planning to update our pricing page soon for clearer information on these options. Meanwhile, you can switch to the PAYG option if it suits your needs better.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to use Automatic Translation on your site, but it is not working, and the credit status is not showing on the 'Tools' page in the backend of the WPML plugin. The 'Overview' and 'Glossary' tabs are also not visible. Solution: For missing credits, we recommend you follow these steps: 1. Register a new site key here. 2. Replace the existing site key on your website by navigating to WP > Plugins > Add New > Commercial Tab. 3. Assign the credits to your domain and check if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
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