Problem: If you're trying to manage translations and encounter an empty page when accessing the WPML > Translations page, it might be due to a stuck translation job. Solution: We recommend checking for any old or stuck translation jobs at WPML > Translation Management > Jobs. In this specific case, we identified and resolved an issue with a translation job from March 2024 that was causing the problem. You should now be able to access the WPML > Translations page without issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client needed help translating Fluentform, noting that it seemed incompatible with WPML. Solution: We recommend trying the operation again as we have implemented a temporary workaround that should now allow Fluentform to work with WPML.
Add this to WPML > Settings > Custom XML Configuration and re-translate the page. Add correct translated form ID.
If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here becomes irrelevant or does not resolve your issue, please do not hesitate to open a new support ticket. You can do so at WPML support forum.
Problem: The client is trying to translate media to English, but most of their media are originally in English due to a possible error during migration from Polylang. They need to change the original language for media and link English images to their French counterparts without re-uploading them. Solution: We explained that currently, there is no way to change the original language of media in WPML. If the client needs to use different images in different languages, they should upload the image they want to switch in WPML -> Media Translation. We also advised that if they switched the image in WPML -> Media Translation after the post had been translated, they need to make a small change in the original language post and update it. This will trigger a change in the translation, and after updating the translation, the new image should appear. We recommended clearing any site caching after these changes. Additionally, we provided a link to our Media Translation guide for further assistance: https://wpml.org/documentation/getting-started-guide/media-translation/
If this solution is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/.
Problem:
The client was unable to see and edit the English menu after creating it from the French menu. The English menu disappeared from the menu section upon returning to it. Additionally, the French menus appeared to be duplicated. Solution:
We recommended the client to perform a conflict test by disabling all plugins except for WPML to see if the issue persists. This is a common step to isolate the problem and determine if there is a conflict with another plugin. We also pointed out that a similar issue was being addressed by our colleague Carlos in another support ticket, and suggested to follow that conversation if it was related. It is important to back up the database before making any changes to prevent data loss. https://wpml.org/forums/topic/menu-translation-error-in-the-db/
If you're experiencing this issue, we recommend you try the above steps. However, keep in mind that the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at our support forum.
