Problem: You are trying to connect multiple domains (EE, LV, CZ, DE) for your multilingual site using WPML, which previously worked without issues. However, now the domains do not validate and fail to connect despite active SSL certificates. Solution: We have identified SSL issues with your domains. We recommend contacting your domain provider to check and resolve these SSL issues. If the problem persists after their intervention, please visit our support forum for further assistance. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend opening a new support ticket.
Problem: You are trying to translate specific strings on your website, such as 'Zone Name', 'Region(s)', 'Shipping Method', 'Processing Time', 'Shipping Policy', 'Refund Policy', and 'Save Settings', but they do not translate even after re-localization and re-translation. Solution: We recommend regenerating the MO files by following these steps: 1. Go to WPML -> Support -> Troubleshooting. 2. Click on "Show custom MO Files Pre-generation dialog box". 3. A dialogue will appear. 4. Click on "Generate .mo files". 5. Wait for the process to finish. After completing these steps, the strings should translate correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with SSL validation for different language domains using WPML and SAM SSL. Initially, all domains were validated, but now they face intermittent validation failures, with error messages about security in incognito mode. Solution: 1. We recommend following the steps outlined in our guide on setting up different domains per language, which can be found here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. It's possible that the validation message is a false positive. Try unchecking the validation checkboxes, save the settings, and then test your domains again. 2. Update your WPML plugin to the latest version (4.6.11) and all related add-ons. This update includes bug fixes and improvements that might help resolve your issue. Update instructions can be found here: http://wpml.org/faq/install-wpml/. Make sure to back up your database before making any changes.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or seems irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client had an issue where their WPML account showed zero automatic translation credits despite having renewed their subscription and not using the credits. They needed to restore the credits to their WPML account and assign them to a new project. Solution: We found that the client's '152380' credits were stuck on their site. We returned those credits to the client's WPML.org account. We then advised the client to assign the credits to any site by following the documentation: How to assign automatic translation credits to your sites. We also asked the client to inform us if the issue was resolved or if they required further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please don't hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
Problem: The client is experiencing an issue where a string translated in the admin area is not reflecting on the frontend. Specifically, the string "Your Cart" is not being translated after a theme update, even though it was translated before. Solution: We recommend the following steps to ensure that the correct string is translated: 1. Go to WPML → String Translation. 2. Enable the option "Look for strings while pages are rendered". 3. Navigate to the page where the untranslated strings are displayed. 4. Return to WPML → String Translation and verify if the given string has been registered. 5. Translate the string. For more detailed instructions, please refer to our documentation on finding strings that don't appear on the String Translation page.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your specific situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
